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Job Analysis:
The Network Monitoring Engineer role is fundamentally about ensuring the reliability, stability, and performance of an organization’s network infrastructure through real-time monitoring, incident response, and optimization efforts. The engineer is tasked with proactively identifying and resolving network issues before they impact business operations, employing a variety of monitoring tools such as ServiceNow, SolarWinds, Dynatrace, AlertSite, and DPA. This demands not only technical proficiency with these platforms but also sharp analytical skills to detect performance trends and anomalies, driving continuous improvements. The role also requires hands-on collaboration with datacenter teams, emphasizing a willingness to engage in physical troubleshooting alongside remote diagnostic work. Strong documentation practices and adherence to incident management workflows indicate a process-driven environment that values compliance, particularly with ITIL standards, underscoring the importance of disciplined workflow management. The need for 24/7 on-call support reflects a role with a high degree of responsibility and urgency, where swift, autonomous decision-making is crucial, especially during incident escalations. Excellent communication skills are essential because the engineer must convey complex technical issues clearly to diverse stakeholders and coordinate efforts across global teams and vendors. Ultimately, success in this role means maintaining high network availability and performance SLAs, demonstrating the ability to reduce downtime through predictive actions, and fostering solid vendor and team relationships for infrastructure optimization.
Company Analysis:
Dice operates as an essential career platform dedicated to connecting tech professionals with employers across the technology landscape. It serves as an intermediary rather than the end employer for this role, positioning itself as a trusted resource for career growth and industry insights rather than a traditional company with a standalone culture. Given Dice’s positioning, this role is likely with one of their clients, but the hiring pipeline and candidate experience will be managed through Dice’s technology-driven, user-friendly platform. This means candidates should be prepared for a fast, streamlined hiring process that reflects Dice’s commitment to innovation and continuous learning. Dice’s environment is likely fast-paced and highly customer-centric, focusing on providing tailored tech opportunities and up-to-date industry insights, so the candidate must be adaptable and open to continuous improvement. While the job is onsite in Fort Mill, SC, the need for collaboration with global teams hints at a company with a broad geographic footprint and a distributed workforce, implying that the role demands not just technical skill but strong interpersonal and teamwork capabilities. For a candidate, success hinges on the ability to navigate between hands-on technical responsibilities and effective collaboration within a potentially matrixed environment. This intersection aligns with Dice’s mission to foster growth and professional journeys in tech, making the role a strategic opportunity to contribute directly to maintaining the backbone of enterprise network health for the client organization serviced through Dice.