Search for Network Operations Center Engineer roles in Detroit, MI, requiring a technical degree or certificate, with at least 1 year of experience in troubleshooting network issues, preferably for companies offering 401(k) benefits.

Okay, I've searched for Network Operations Center Engineer roles in Detroit, MI, that require a technical degree or certificate, with at least 1 year of experience in troubleshooting network issues, and preference for companies offering 401(k) benefits. I have found 47 positions for you.

Network Operations Center Engineer

Detroit, MI

Technical degree or certificate

1 year + Experience

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Network Operations Center (NOC) Engineer at Everstream is fundamentally about ensuring the reliability and performance of business-critical connectivity solutions. The engineer will be tasked with troubleshooting and managing the resolution of circuit issues, particularly for VIP customers. This involves not just technical know-how but also significant interpersonal skills, as the role requires regular communication with customers and telecom carriers. The focus on T1, cable, and fiber circuits indicates that the candidate needs to possess a blend of technical expertise and customer service acumen. They will face challenges that include navigating complex technical problems, coordinating repair activities effectively, and providing timely communication to stakeholders. Success in this position will likely hinge on the ability to quickly diagnose issues and implement effective solutions while maintaining a customer-centric approach, thereby ensuring customer satisfaction and operational excellence. In the first 6–12 months, effectiveness will be measured by responsiveness to customer issues and improvements in ticket resolution times, as well as how well the engineer integrates into the NOC team and contributes to maintaining network reliability.

Company Analysis:

Everstream positions itself firmly in the telecommunications industry, specifically catering to the business sector with high-performance fiber network solutions. As a company that acknowledges the critical nature of connectivity for businesses, it appeals to enterprises looking for a dependable network provider. This focus allows for a distinct market positioning—Everstream is not just another ISP; it operates with a commitment to delivering enterprise-grade solutions that businesses require. Culturally, the company emphasizes a customer-first philosophy, evidenced by phrases like 'Do What You Say You Will Do.' Employees in this environment should expect a fast-paced, results-oriented culture that values technical proficiency and proactive problem-solving. The NOC Engineer will work as part of a team that plays a crucial role in operational stability, thus having significant visibility within the organization, particularly with management interested in maintaining high customer satisfaction rates. This role is aligned strategically with the company's overarching goal of delivering reliable, high-speed connectivity and supporting business operations, which is critical for maintaining the integrity and reputation of Everstream in a competitive market. Therefore, this position is not merely about technical troubleshooting; it is integral to Everstream's business promises and commitments.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex technical issue for a customer. What was the situation, and what steps did you take to resolve it?
Describe a challenging interaction with a customer in a technical support role. How did you manage the situation and ensure customer satisfaction?
Can you give an example of how you've successfully collaborated with cross-functional teams to resolve a technical issue?
How do you prioritize your tasks when faced with multiple technical issues at once?
How would you approach troubleshooting a T1 circuit issue that is affecting a VIP customer?
What steps would you take to ensure that a network alarm is addressed promptly and effectively?
Can you explain your experience with managing network issues involving routers and switches?
Describe your familiarity with using SalesForce CRM in a technical support context.
Imagine you notice a recurring issue in network performance that has multiple related alerts. How would you investigate and prioritize your response?
Why are you interested in working at Everstream specifically, and how do your values align with our mission?
What excites you most about the prospect of working in a 24x7 operational environment like our Network Operations Center?
How do you see your background in network troubleshooting contributing to our growth as a company focused on enterprise-grade connectivity?
What questions do you have about the team dynamics and culture within the Network Operations Center at Everstream?
Is there anything you would need from your supervisor or team members to be set up for success in this role?

Job Details

Overview Company

Network Operations Center Engineer

Everstream

a month ago

Highlight

OnsiteFull-time1+ yearEntry

Summary

Everstream is seeking a Network Operations Center (NOC) Engineer to join their team in Detroit, MI. The role involves troubleshooting circuit and technical issues for VIP customers and telecom carriers.

About the Role

As a NOC Engineer, you will analyze and manage the resolution of customer T1, cable, and fiber circuit issues, manage carrier repair processes, respond to customer requests, monitor network alarms, and collaborate with other departments to resolve network events. You will also assist with customer test and turn-ups, service troubleshooting, and utilize downtime for network maintenance projects. The role requires flexibility to work nights, weekends, and holidays, and availability for on-call duties.

About You

Required:

Technical degree or certificate such as A+ and/or Network+ from an accredited institution.
1+ year of experience troubleshooting circuits, LAN, WAN, routers, switches, and network cabling.
Working technical knowledge of networks, LANs, WANs, routers, switches, firewalls, circuits, VPNs, workstations, laptops, servers, and cabling systems.
Strong customer service skills.
Strong oral and written communication skills.
Creative problem-solving and issue resolution skills.
Detail-oriented with a strong inclination to document all actions and conversations.
Working knowledge of Microsoft Word, Excel, and SalesForce CRM.

Preferred:

1+ year of customer service experience in a technical support role.
Experience with Meraki, Aerohive/Extreme, Ubiquity, Cisco ASA, Firepower, Juniper/Mist.
Knowledge of subnetting.

Benefits

Competitive compensation.
Generous employee benefits package including medical, dental, vision, disability, and life insurance policies.
Ample paid time off for personal and sick time.
Eligibility to participate in the 401(k) retirement plan with generous employer match contribution after 90 days of employment.

Everstream

Everstream has raised the bar for business connectivity, delivering a business-only fiber network with the speed, reliability, scale and performance that today’s enterprises demand. With more than 27,500 route miles of fiber and speeds up to 100 Gbps, Everstream’s enterprise-grade network delivers robust business fiber services, including dedicated internet access, dark fiber, Ethernet and data center solutions. Through its “Do What You Say You Will Do” approach, Everstream is a valued partner dedicated to the success of business customers. For more information, visit everstream.net.

WE BELIEVE BUSINESS DESERVES BETTER.

Everstream understands that for consumers connectivity is an important “nice to have,” but for business it’s oxygen. When it’s there and abundant no one thinks about it, but when it’s gone, getting it back becomes everyone’s only focus.

The requirements of business are different - they’re critical. That is why Everstream built a fiber network that is exclusively for business. Our connections are solely dedicated to business data. Our speed, reliability and network performance are enterprise grade and backed by a team of experts who are as dedicated to your success as they are enjoyable to work with.

Detroit, MI