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Job Analysis:
The primary purpose of the Network Specialist (Cybersecurity) role at NISC is to design, implement, maintain, and support the network infrastructure for the organization and its member entities. As part of the Networking Infrastructure team, this position is essential for ensuring that the network architectures are scalable, maintainable, and highly available, which directly impacts the quality of services delivered to over 960 utilities and broadband customers. Key responsibilities include troubleshooting and resolving network hardware issues, providing superior customer support, and actively participating in the installation and configuration of network equipment. This role demands both technical expertise—such as knowledge of LAN/WAN infrastructures, firewall technologies, and network security protocols—and strong interpersonal skills to effectively address the needs of internal teams and external clients. The ideal candidate will face challenges such as navigating complex technical problems, maintaining high availability of network systems, and balancing multiple support requests. Success in this role will likely be measured by the stability and performance of the network systems, positive feedback from clients, and the timely resolution of network issues, particularly in the fast-paced context of serving a diverse range of membership organizations.
Company Analysis:
NISC is positioned as a significant player in the information technology sector, particularly for telecommunications and utility services, which suggests a stable yet dynamic work environment. Their commitment to delivering innovative solutions makes them a forward-thinking organization, focused on member satisfaction and community service. The culture appears to emphasize collaboration, quality-driven results, and ongoing customer support—qualities that would require the Network Specialist to not only be technically proficient but also highly customer-oriented. This role fits within a larger organizational context, likely allowing for visibility with leadership as network reliability is foundational to the service they provide. Given NISC's history of being recognized as one of the best places to work, this indicates a culture that values employee satisfaction and development. The strategic alignment of this role is crucial, as the Network Specialist is not only a contributor to day-to-day operations but also driven to enhance the efficiency and security of network systems, thereby supporting NISC’s broader mission of serving its members effectively.