Okay, I've searched for Network Support Engineer roles in Cary, NC, full-time positions, requiring a Bachelor's degree in Computer Science or related fields, experience with packet analysis tools such as Wireshark and tcpdump, and 1-3 years of network support experience. I have found 47 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Network Support Engineer role at A10 Networks is fundamentally about bridging technical expertise with customer-facing support to ensure the reliability, security, and optimal performance of the company's network products across complex environments. The professional hired here must be adept at deep technical troubleshooting involving L4-L7 network protocols, cloud integrations, and application-layer security challenges such as WAF, SSLi, and DDoS detection. Success in this role requires not only a solid grasp of core networking concepts and hands-on experience with industry-standard diagnostic tools like Wireshark and tcpdump, but also the ability to collaborate effectively with cross-functional teams including customers, DevOps, and development. The position demands a mindset geared towards detail-oriented problem identification, meticulous documentation in CRM, and proactive contributions to knowledge bases and internal training. Such responsibilities call for balancing technical depth with excellent communication and analytical skills. Candidates will often face scenarios involving ambiguous or complex network behaviors across hybrid cloud environments that require autonomy and sound judgment to resolve efficiently. Early success will likely be measured by the ability to reduce resolution times, accurately reproduce and escalate customer issues internally, and maintain high customer satisfaction through consistent delivery and thorough issue documentation.

Company Analysis:

A10 Networks operates in the competitive and rapidly evolving cybersecurity and infrastructure market, focusing on hybrid and edge-cloud security solutions for large enterprises and service providers globally. As a company founded in 2004 with a broad customer base exceeding 7000 clients, it stands as a well-established yet innovation-driven player balancing stability with the need to adapt to cloud and multi-cloud architectures. The corporate culture is likely centered on technical excellence, continuous learning, and customer-centric agility, reflecting in the role’s emphasis on internal knowledge sharing and hands-on problem solving. The environment is probably fast-paced due to the nature of security threats and network performance demands, requiring team members to be proactive and adaptive. This Network Support Engineer position is positioned as both an individual contributor and a critical liaison in cross-functional scenarios, implying visibility with engineering, product teams, and customers but not necessarily in direct leadership. It contributes directly to A10’s strategic goals by ensuring customer trust and product reliability, thereby supporting retention and growth. Thus, succeeding here involves being technically proficient and embracing the company’s mission to secure and optimize business-critical applications in a complex and dynamic global market.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a network issue involving multiple teams and what approach did you take to ensure timely resolution?
• Behavioral: Describe a situation where you identified a recurring technical problem and how you contributed to creating documentation or a knowledge base to prevent it in the future.
• Behavioral: Share an experience in which you had to learn a new tool or technology quickly to solve a customer problem. How did you approach that learning curve?
• Behavioral: How do you prioritize tasks when dealing with multiple urgent network incidents simultaneously?
• Technical: How would you approach troubleshooting a layer 7 HTTP traffic issue that is causing session drops in a hybrid cloud deployment?
• Technical: Can you explain how you would use Wireshark or tcpdump to isolate the root cause of performance degradation in a TCP/IP network?
• Technical: What key considerations do you keep in mind when diagnosing SSL/TLS issues in network traffic?
• Technical: Describe your experience with application delivery controller (ADC) platforms or load balancers in resolving customer network configuration problems.
• Situational: Imagine a customer reports intermittent failures in their WAF deployment in Azure—how would you investigate and resolve this issue?
• Situational: If a new software patch is released and a bug is discovered in production affecting multiple clients, how would you participate in the verification and resolution process?
• Situational: You observe conflicting information on a customer ticket and within the CRM logs—how would you handle clarifying details and ensuring accuracy?
• Company Fit/Motivation: What attracted you to A10 Networks and how do you see your skills aligning with our product and customer base?
• Company Fit/Motivation: How do you stay current with trends in network security and cloud technologies relevant to a company like A10 Networks?
• Company Fit/Motivation: Describe what customer satisfaction means to you in a technical support context and how you contribute to it.
• Questions for Interviewer: Can you describe the typical collaboration between the Network Support Engineer and the product development team here?
• Questions for Interviewer: What internal resources or training programs does A10 provide to help keep support engineers up-to-date with evolving technologies?
• Questions for Interviewer: How does A10 measure success and customer satisfaction for employees in this role during the first year?