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Summary
About the Role
About You
- Experience with Avaya CM, CMS, AES, SM & SMGR.
- Experience in NICE and Verint Recording environment.
- Experience in Cisco CUCM/CUC/IMP/Contact center.
- Experience with Amazon Connect contact center.
- Knowledge in Right Fax, Salesforce & CRM integration.
- Experience in design/implementation and supporting call center applications.
Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys since its inception in 1968. Our consulting led, innovation-driven services help businesses evolve as perpetually adaptive enterprises, staying ahead in an ever-changing digital landscape. Recognized for excellence in software development, we rapidly apply and scale new technologies, driving long-term value and scalable transformation. Many of these relationships have endured for decades, navigating every technology cycle from mainframes in the 1970s to Artificial Intelligence today. A part of the Tata Group, India’s largest multinational business group, TCS has a highly skilled workforce of over 613,069 consultants in 55 countries and 202 service delivery centers across the world. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert