NMCI Service Desk Lead
Information Systems Solutions, Inc.Highlight
Summary
About the Role
About You
- 5+ years of experience supporting NMCI environments.
- Experience with IT Store operations, MAC processes, and asset management systems.
- Strong understanding of Navy IT policies and NMCI workflows.
- Demonstrated experience in operational coordination or lead capacity.
- Secret clearance.
- IAT Level II certification (one of the following: CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP).
- Experience supporting classified and unclassified Navy enclaves.
- Familiarity with WinDAR.
- ITIL knowledge or service management experience.
- Strong customer service and communication skills.
Benefits
- Comprehensive benefits package including a fully vested 401(k) matching program.
- Coverage of family medical deductibles.
- Spot bonuses.
- Educational assistance to further your career.
ISS is an innovative information technology (IT) services and solutions provider to the Department of Defense (DoD) and other federal government agencies. We provide expert systems integration and administration, network engineering, software development, information assurance, and project management support. ISS employees are skilled professionals dedicated to providing the highest quality support and services. We are committed to the success of our customer’s mission and experienced in "Meeting Critical Goals on Time Throughout the World." Why Work For ISS? At Information Systems Solutions (ISS), we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.