Search for Network Operations Center Engineer roles in Lansing, MI, focusing on full-time positions, requiring at least 1 year of experience in technical support, and with a technical degree or certification such as A+ or Network+.

Okay, I've searched for Network Operations Center Engineer roles in Lansing, MI, focusing on full-time positions, requiring at least 1 year of experience in technical support, and a technical degree or certification like A+ or Network+. I found 32 positions for you.

Network Operations Center Engineer

Lansing, MI

1 year + Experience

Technical Degree/Certification

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The primary objective of the Network Operations Center (NOC) Engineer at Everstream is to ensure seamless connectivity for enterprise customers by effectively diagnosing and resolving network-related issues. This role demands a close partnership with both VIP customers and telecom carriers, emphasizing the importance of communication and problem-solving under pressure. The engineer must analyze various network issues, ranging from T1 and fiber circuits to LAN/WAN configurations, necessitating a comprehensive technical foundation. Success in this role is predicated not just on technical troubleshooting capabilities, but also on customer service prowess and the ability to document and communicate actions clearly, which can significantly enhance customer satisfaction and operational efficiency. Meeting the expectations of a 24/7 call center environment will require flexibility and a proactive approach to monitoring and resolving network alarms, making agility in response to emerging issues a critical component of the role's day-to-day responsibilities.

Company Analysis:

Everstream operates exclusively within the business connectivity sector, positioning itself as a dedicated provider of high-performance fiber networks tailored for enterprises. This specific market position means the NOC Engineer plays a pivotal role in maintaining business continuity for customers whose operations rely heavily on uninterrupted connectivity. The company’s emphasis on reliability and customer commitment is reflected in its 'Do What You Say You Will Do' philosophy, creating an environment where accountability and proactivity are valued traits in employees. Everstream's culture likely prioritizes an innovation-driven approach given the competitive nature of the telecommunications industry, which could foster an environment where continuous learning and operational improvement are encouraged. The NOC Engineer is not just an isolated technician; they serve within a team that is integral to both customer retention and overall company success. Thus, understanding how their work impacts broader organizational goals will be critical for long-term effectiveness and engagement in the role.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you faced a challenging technical problem while troubleshooting a network issue? What steps did you take to resolve it?
How do you prioritize your tasks in a fast-paced environment, particularly when multiple customer issues need immediate attention?
Tell me about a situation where your communication skills made a significant difference in resolving a customer-related issue.
What strategies do you use to ensure that all troubleshooting actions and customer communications are well documented?
Explain the steps you would take if you received an alarm for a network outage affecting multiple customers.
How would you use downtime to contribute to network maintenance or improve existing processes?
Can you walk me through how you would troubleshoot a T1 circuit issue from start to finish?
What is your experience with the specific technologies mentioned in the job description, such as Cisco ASA or Meraki?
Imagine you are dealing with a difficult customer who is frustrated with recurring network issues. How would you handle the situation?
Why do you want to work at Everstream, and how do you feel your skills align with our company mission?
What interests you about working in a dedicated business network environment versus a consumer-focused one?
How do you ensure that you stay updated with the latest technologies and methodologies in network operations?
What questions do you have about the processes in place for team collaboration and communication during network incidents?

Job Details

Overview Company

NOC Engineer

Everstream

2 months ago

Highlight

OnsiteFull-time1+ yearEntry

Summary

Everstream is seeking a Network Operations Center (NOC) Engineer to join their team in Lansing, MI. The role involves troubleshooting circuit and technical issues for VIP customers and telecom carriers.

About the Role

As a NOC Engineer, you will analyze and manage the resolution of customer T1, cable, and fiber circuit issues, manage carrier repair processes, respond to customer requests, monitor network alarms, and collaborate with other departments to resolve network events. You will also assist with customer test and turn-ups, service troubleshooting, and utilize downtime for network maintenance projects. The role requires flexibility to work nights, weekends, and holidays, and availability for on-call duties.

About You

Required:

Technical degree or certificate such as A+ and/or Network+ from an accredited institution.
1+ year of experience troubleshooting circuits, LAN, WAN, routers, switches, and network cabling.
Working technical knowledge of networks, LANs, WANs, routers, switches, firewalls, circuits, VPNs, workstations, laptops, servers, and cabling systems.
Strong customer service skills.
Strong oral and written communication skills.
Creative problem-solving and issue resolution skills.
Detail-oriented with a strong inclination to document all actions and conversations.
Working knowledge of Microsoft Word, Excel, and SalesForce CRM.

Preferred:

1+ year of customer service experience in a technical support role.
Experience with Meraki, Aerohive/Extreme, Ubiquity, Cisco ASA, Firepower, Juniper/Mist.
Knowledge of subnetting.

Benefits

Competitive compensation.
Generous employee benefits package including medical, dental, vision, disability, and life insurance.
Ample paid time off for personal and sick time.
401(k) retirement plan with generous employer match contribution after 90 days of employment.

Everstream

Everstream has raised the bar for business connectivity, delivering a business-only fiber network with the speed, reliability, scale and performance that today’s enterprises demand. With more than 27,500 route miles of fiber and speeds up to 100 Gbps, Everstream’s enterprise-grade network delivers robust business fiber services, including dedicated internet access, dark fiber, Ethernet and data center solutions. Through its “Do What You Say You Will Do” approach, Everstream is a valued partner dedicated to the success of business customers. For more information, visit everstream.net.

WE BELIEVE BUSINESS DESERVES BETTER.

Everstream understands that for consumers connectivity is an important “nice to have,” but for business it’s oxygen. When it’s there and abundant no one thinks about it, but when it’s gone, getting it back becomes everyone’s only focus.

The requirements of business are different - they’re critical. That is why Everstream built a fiber network that is exclusively for business. Our connections are solely dedicated to business data. Our speed, reliability and network performance are enterprise grade and backed by a team of experts who are as dedicated to your success as they are enjoyable to work with.

Lansing, MI