Onboarding Team Lead
$80k/y-$120k/y
Topline Pro19 hours ago
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OnsiteFull-timeSenior
Summary
Topline Pro is seeking an Onboarding Team Lead to join their team in Brooklyn, NY. The role involves leading the onboarding team to ensure new customers transition smoothly from sale to value, focusing on execution, speed, quality, and early retention.
About the Role
As the Onboarding Team Lead, you will be responsible for managing a small team that drives customer onboarding performance, including enrollment conversion and early success metrics. You will engage directly with customers to understand their needs and troubleshoot issues, while also analyzing data to improve onboarding workflows. Your leadership will foster a positive team environment and ensure effective collaboration with Sales to enhance the customer experience.
About You
Required:
- 6+ years of customer-facing experience with a minimum of 1 year of direct people management experience.
- Strong prioritization skills and the ability to act with urgency.
Preferred:
- Experience in high-urgency, metrics-driven operational roles.
- Familiarity with Google tools, DNS or domain setup, or website troubleshooting.
Benefits
- $80K Base Salary ($120K OTE) + equity
- Full Medical, Dental, and Vision Health Coverage
- Unlimited vacation and 9 company holidays
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats and a stocked kitchen
Topline Pro
Topline Pro (formerly ProPhone) believes that home service pros and small businesses are the backbone of the economy and have gone too long without the right technologies. Topline Pro is a Generative AI platform enabling home service businesses to be easily discovered, trusted and booked, directly. The AI-driven interface rapidly and affordably creates a custom, SEO-optimized website along with a application to help sync content to and from local listings, put social media communications on autopilot and enable the business owner to easily get paid online.
Brooklyn, NY