Onsite Call Center Supervisor
3 days ago
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OnsiteFull-timeMid
Summary
Qualfon is seeking an Onsite Call Center Supervisor to join their team in Harlingen, TX. The role involves leading a team of contact center associates to ensure performance, employee engagement, and client satisfaction.
About the Role
As an Onsite Call Center Supervisor, you will mentor, manage, and communicate effectively with your team. Your responsibilities include providing coaching and development to agents, ensuring adherence to performance metrics, analyzing workflows for improvements, and representing the team to senior management. You will create a positive learning environment and uphold the company's values while meeting client and internal KPIs.
About You
Required:
- High School Diploma (required); college degree or some college coursework (preferred).
- Excellent communication skills, both written and verbal.
- Proficiency in computer literacy.
- Analytical and logical thinking abilities.
- Strong planning and organizational skills.
- At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or completion of Qualfon Supervisor certification and On-The-Job-Training.
Qualfon
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Harlingen, TX