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Summary
About the Role
About You
- Associate or Bachelor’s degree in progress.
- 3 years IT service desk experience.
- 3 years of customer service experience over the phone and email.
- 1 year of Managed Service Provider experience.
- Experience with service desk ticketing systems (Autotask).
- Proficiency of Microsoft 365 Admin.
- Proficiency of Windows 10/11.
- Proficiency in Microsoft Office Suite and Microsoft Teams.
- General knowledge of network devices (switches, firewalls, etc).
- General knowledge of macOS, including setup, support, and application troubleshooting.
- Strong written and verbal communication skills; empathetic customer service approach.
- Excellent organizational, time management, and multitasking capabilities.
- Ability to work after hours on-call rotation.
- Valid U.S. driver’s license with clean driving record.
- Ability to travel regularly within Florida and on short notice, including overnight trips.
- Able to lift/move 50+ pounds and stand for extended periods.
- Bachelor's degree.
- Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator.
- Familiarity with IT hardware, software, and managed services technology.
- Proficiency in Google Suite, particularly Gmail and Google Docs.
- Working knowledge of Microsoft Intune.
- Familiarity with Entra is a plus.
Benefits
- Competitive salary, as well as employer contributed health benefits.
- Unlimited paid time off.
- Onsite work as needed.
- Remote work options.
- Access to a Company cell phone plan.
- A seat on an energetic team that collaborates and pushes each other to be better.
- A fast-paced but cooperative environment with endless potential for growth.
- Celebration events for team and Company successes throughout the year.
Cortavo, a distinguished Managed Services Provider (MSP), takes center stage as a trailblazer in the industry, redefining excellence in IT solutions. Renowned for its all-encompassing and swift services, Cortavo specializes in IT service desk support and implementing Microsoft 365 and Google Workspace environments. Our commitment extends to robust cybersecurity, ensuring organizations are fortified against evolving digital threats. Moreover, Cortavo stands out with professional services backed by engineering expertise, offering tailored solutions that align seamlessly with business objectives. From internet services and networking gear to end-user hardware such as PCs and monitors, Cortavo's comprehensive approach positions it at the forefront of the MSP landscape, delivering unparalleled support for organizations navigating the complexities of the digital age.