Operations Enablement Manager (Disputes Management)
AffirmHighlight
Summary
About the Role
About You
- 7+ years of experience in program management or product operations, preferably within large-scale or global operations.
- 3+ years of experience at a fintech or financial institution, including experience in scaling operations and providing coaching to team members.
- Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR.
- Certification in Six Sigma, Project Management or Design Thinking.
- Demonstrated success leading large-scale, cross-functional initiatives.
- Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms).
- Strong skills in strategic planning, issue/risk management, and cross-functional execution.
- Excellent written and verbal communication skills.
- Proficiency in process mapping and workflow analysis.
Benefits
- Health care coverage with all premiums covered for you and your dependents.
- Generous stipends for Technology, Food, and various Lifestyle needs.
- Competitive vacation and holiday schedules.
- Employee stock purchase plan enabling you to buy shares of Affirm at a discount.
At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products. We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more. A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email. Affirm is also proud to be a remote-first company! Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, San Francisco, Seattle, Toronto, Warsaw, Madrid and London. Not to mention we have comprehensive and award-winning benefits that were made for you. Interested in learning more? Check out our careers page and apply today! Visit affirm.com/careers for more information.