Operations Process Analyst – Bank Operations
Bradesco Bank2 days ago
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OnsiteFull-timeMid
Summary
Bradesco Bank is seeking an Operations Process Analyst – Bank Operations to join their team in Coral Gables, FL. The role involves supporting the implementation and optimization of the ServiceNow platform within the Operations team.
About the Role
As an Operations Process Analyst, you will act as the primary liaison between Operations stakeholders and the ServiceNow implementation team. Your responsibilities will include gathering and validating business requirements, creating user stories, configuring workflows, providing training, and monitoring platform performance. You will also collaborate with cross-functional teams to ensure effective communication and governance.
About You
Required:
- Bachelor's degree in Business Administration, Information Systems, or related field.
- 3+ years as a Business Analyst or similar role, preferably in Operations or Financial Services.
- Hands-on experience with ServiceNow platform (ITSM, Workflow, or App Engine modules preferred).
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Preferred:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) – App Engine or ITSM.
- Familiarity with workflow automation and process improvement methodologies (Lean, Six Sigma).
- Proficiency in ServiceNow configuration and workflow design.
- Portuguese and/or Spanish proficiency.
Bradesco Bank
Bradesco Bank is a Member FDIC Equal Housing Lender. With over 50 years of experience catering to the financial needs of individual, corporate and institutional customers, our products and services have been carefully structured to serve the domestic and international markets, which, combined with our personalized service, ensures that your experience with Bradesco Bank will be unparalleled. For more information, please access: http://www.bradescobank.com
Coral Gables, FL