Operations Technician II
Brightspeeda day ago
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OnsiteFull-timeEntry
Summary
Brightspeed is seeking an Operations Technician II to join their team in Charlotte, NC. The role involves monitoring, maintaining, and managing networks to ensure reliable internet service.
About the Role
As an Operations Technician II, you will be responsible for opening trouble tickets, managing network element connectivity, and leading equipment and facility repairs. Your daily tasks will include analyzing and resolving network issues, providing support to technicians, and ensuring high-quality documentation of network activities. You will work in a NOC environment with minimal supervision and communicate effectively with various teams.
About You
Required:
- Three plus years of related experience.
- Experience with Cisco, Juniper, and Nokia platforms.
- Knowledge of Layers 2 & 3 switch and router configuration and troubleshooting.
- Strong communication (oral and written) and customer service skills.
Preferred:
- Telecom/Cable/Internet Service Provider industry IP NOC experience.
- Cisco or Junos Certification.
- Experience with RS232 and X.25.
- Knowledge of VRF, OSPF, BGP.
Benefits
- Competitive medical, dental, vision, and life insurance.
- Employee assistance program.
- 401K plan with company match.
- Comprehensive paid time off programs.
Brightspeed
We’re Brightspeed, a brand-new internet provider on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet. So, wherever you’re streaming, gaming or working, you’ll enjoy an uninterrupted experience.
Charlotte, NC