Outreach Specialist I
$40500/y-$58700/y
23 days ago
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OnsiteFull-timeEntry
Summary
Accolade, Inc. is seeking an Outreach Specialist I to join their team in Houston, TX. The role involves engaging members with Accolade services and enrolling them in targeted programs to ensure they receive the right care at the right time.
About the Role
As an Outreach Specialist I, you will be responsible for effectively communicating with members to encourage the use of Accolade's services. Your daily tasks will include collecting member history, triaging to appropriate care teams, providing concierge-level service, and managing both outbound and inbound interactions. You will also be expected to meet personal and team targets while delivering a high-quality member experience.
About You
Required:
- 1+ years employment experience in customer service, service industry, administration, or reception.
- Excellent written and verbal communication skills.
Preferred:
- Ability to thrive in a performance-based environment.
- Commitment to quality and continuous improvement.
Benefits
- Comprehensive medical, dental, vision, life, and disability benefits.
- 401(k) Retirement Plan with matching employer contributions.
- Open Time Off and accrued Sick & Safe Time Off.
- Generous Holiday Schedule + 5 floating holidays.
- Paid parental leave and subsidized commuter benefits.
- Virtual access to coaching and self-care activities.
Accolade, Inc.
Together with Transcarent, we are the One Place for Health and Care, unmatched in our ability to offer choice, quality, and affordability to healthcare consumers, self-insured employers, and health plans. We deliver care that is personalized, guided by intelligent technology and data insights, and value-based, for improved clinical outcomes and lower costs. We’ve been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500, and a top workplace by multiple publications. For more information, visit www.accolade.com.
Houston, TX