ParaTransit - Operations Manager (Go Wake)
$65k/y
RATP Dev USA2 days ago
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OnsiteFull-timeMid
Summary
RATP Dev USA is seeking an Operations Manager for their ParaTransit division in Raleigh, NC. The role focuses on managing daily operations and customer service for the transit system.
About the Role
As the Operations Manager, you will maintain effective communication with the General Manager and oversee the training and development of operations personnel. You will manage daily operations, monitor ridership data, ensure compliance with policies and regulations, and handle customer complaints and accident investigations. Additionally, you will be responsible for managing the division's budget and maintaining relationships with various stakeholders.
About You
Required:
- Experience in operations management within the transit or transportation industry.
- Strong communication and interpersonal skills.
Preferred:
- Knowledge of union contracts and experience in handling union grievances.
- Ability to analyze data and create performance reports.
Benefits
- Competitive salary of $65K.
- Equal Opportunity Employer with a commitment to diversity.
RATP Dev USA
RATP Dev is a subsidiary of RATP Group established in 2002 to export the Group's operating and maintenance know how outside the historic transit network operated by RATP in the Paris region of France. RATP Dev now operates in 13 countries on four continents. In 2015, RATP Dev generated revenue exceeding 1.1B euros. In North America, RATP Dev USA employs over 6,000 team members transporting more than 80 million passengers throughout the U.S., and operates a wide range of services to include; fixed route, paratransit, rail, tour bus, and sightseeing shuttles.
Raleigh, NC