Part Time Patient Service Representative
$16.15/h-$28.80/h
Optum2 days ago
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RemotePart-timeEntry
Summary
Optum is seeking a Part Time Patient Service Representative to join their team in Beverly, MA. The role involves providing patient support and administrative assistance in a remote capacity.
About the Role
As a Part Time Patient Service Representative, you will be responsible for screening incoming patient inquiries, resolving patient issues, and ensuring satisfaction. Your daily tasks will include managing appointment schedules, facilitating communication with patients and healthcare providers, and participating in problem-solving activities to improve department productivity and quality. You will also assist with data collection and participate in special projects unique to the department.
About You
Required:
- High School Diploma / GED or equivalent experience.
- Must be 18 years of age or older.
- Electronic medical record (EMR) experience and/or aptitude to master the EMR.
- Proficient in Outlook, Teams, Word, and Excel.
- 1+ years of customer service experience.
- Live within a commutable distance of Beverly, MA.
- Ability to work part time, Monday - Friday, with flexibility for 8-hour shifts.
Preferred:
- 1+ years of experience working in a clinical setting.
- Working knowledge of patient-related documents.
Benefits
- 4 to 6 weeks of paid training.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution.
Optum
We’re evolving health care so everyone can have the opportunity to live their healthiest life. It’s why we put your unique needs at the heart of everything we do, making it easy and affordable to manage health and well-being. We are delivering the right care how and when it’s needed; providing support to make smarter and healthier choices; and making prescription services easier, while helping you save money along the way. It’s everything health care should be. Together, for better health. Optum is part of UnitedHealth Group (NYSE: UNH).
Beverly, MA