Partners Customer Success Manager, LATAM
Navana day ago
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OnsiteFull-timeSenior
Summary
Navan is seeking a Partners Customer Success Manager for LATAM to join their team in Dallas, TX. The role focuses on ensuring successful onboarding, operational delivery, and long-term success for customers within the regional partner ecosystem.
About the Role
As a Partners Customer Success Manager, you will coordinate the onboarding journey for LATAM partner-supported customers, monitor account health, streamline communication with partners, and refine implementation processes to enhance operational efficiency. You will act as the voice of the region, consolidating feedback to influence product and engineering roadmaps, and support scalable expansion while maintaining high delivery standards.
About You
Required:
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles.
- Experience in the corporate travel industry.
- Excellent communication skills in English, Spanish, and Portuguese.
- Experience working in multi-party environments involving external partners or vendors.
- Strong project management skills with the ability to manage complex onboarding cycles.
- Proven ability to navigate executive stakeholders and cross-functional teams.
- Strong analytical and structured problem-solving capabilities.
Preferred:
- Comfortable working across time zones in a global organization.
Navan
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to concentrate on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Dallas, TX