Patient Communication Center Specialist I-Baseline West (Tues-Sat, 8:00 AM - 5:00 PM)
Mountain Park Health Centera day ago
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OnsiteFull-timeEntry
Summary
Mountain Park Health Center is seeking a Patient Communication Center Specialist I to join their team in Phoenix, AZ. The role involves being the first point of contact for patients and managing various communication channels.
About the Role
As a Patient Communication Center Specialist I, you will be responsible for receiving and processing incoming contacts, greeting patients, scheduling appointments, and ensuring calls are directed to the appropriate departments. You will also respond to inquiries, provide support to patients, and maintain regular attendance while performing other duties as required.
About You
Required:
- 6+ months of call center experience.
- High school diploma or general education degree (GED).
Preferred:
- Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems.
- Familiarity with performance metrics.
- Experience in medical reception or healthcare.
- Knowledge of medical terminology.
Mountain Park Health Center
We are a non-profit, Community Health Center working to strengthen the communities we serve by providing patients access to convenient, high-quality, affordable healthcare. Mountain Park Health Center is a one-stop-shop for health services. We offer a wide range of services including Pediatrics, Women's Health, Internal Medicine, Dental care, Lab and Pharmaceutical services. We have clinics throughout the Valley. For more information, and to see our clinic locations, visit, http://mountainparkhealth.org/
Phoenix, AZ