Patient Engagement Specialist/Bilingual in Mandarin
$20.10/h-$25.69/h
HarmonyCares10 days ago
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OnsiteFull-timeEntry
Summary
HarmonyCares is seeking a Patient Engagement Specialist/Bilingual in Mandarin to join their team in the United States. The role involves new patient acquisition and engagement to support the organization's growth and patient care commitments.
About the Role
As a Patient Engagement Specialist, you will be responsible for reaching out to eligible patients, explaining services, addressing inquiries, gathering feedback, and scheduling new patient appointments. You will develop trust with patients, ensuring their needs are met while collaborating with the clinical team to provide exceptional care.
About You
Required:
- High school diploma.
- Ability to multi-task while given competing priorities.
- Ability to communicate in an empathetic, compassionate, and professional demeanor at all times.
- Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner.
- Excellent communicator with an uplifting and personable manner with outstanding phone etiquette.
- Excellent written communication skills with success in providing notes, updates, and written communications via computer systems.
- Excellent data-entry skills and proven ability to navigate multiple computer screens.
Preferred:
- Bachelor’s degree.
- 1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position.
- Working knowledge of the healthcare industry.
- Ability to speak multiple languages fluently.
Benefits
- Health, Dental, Vision, Disability & Life Insurance.
- 401K Retirement Plan (with company match).
- Tuition, Professional License and Certification Reimbursement.
- Paid Time Off, Holidays and Volunteer Time.
- Paid Orientation and Training.
- Great Place to Work Certified.
HarmonyCares
Established in 1993, HarmonyCares, formerly U.S. Medical Management LLC (USMM), offers comprehensive home-based healthcare services. We care for older adults and those with complex medical issues. Our goal is to allow patients to receive the medical care they need in the comfort of their own home. Our care model provides patients with greater convenience, better outcomes and higher satisfaction. HarmonyCares home-based model includes primary care, lab, radiology, palliative care, hospice care and complete health assessments. We currently serve patients and care partners in Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, Missouri, New Jersey, New York, Ohio, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
United States