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Summary
About the Role
About You
- Two years of experience in a healthcare/human service role with a focus on customer service and patient experience.
- Bachelor's Degree in a healthcare or human service-related field.
- Master's Degree in a relevant field.
- Knowledge of HCAHPS, CG-CAHPS, and other patient experience survey instruments.
Berkshire Health Systems is the leading provider of comprehensive healthcare services for residents and visitors to Berkshire County. From inpatient surgery and cancer care to provider visits and imaging, Berkshire Health Systems (BHS) offers a continuum of programs and services that help patients to connect to the care they need, no matter where they are located in the rural Berkshire community. BHS supports 24-hour emergency care at its two inpatient acute care facilities, Berkshire Medical Center (BMC) in Pittsfield and Fairview Hospital in Great Barrington, as well as the Satellite Emergency Facility on the BMC campus in North Adams. Our hospitals offer advanced imaging and lab services and are closely integrated with the specialty care provided at the BMC Cancer Center. Berkshire Visiting Nurses Association (BVNA), BHS Urgent Care Center, and the BHS medical group network of primary and specialty care providers extend our continuum of expert care beyond the hospital. Ultimately, BHS offers its broad range of award-winning services at 28 provider clinics with 51 office locations across the county. As the largest employer in Berkshire County, BHS supports more than 4,000 jobs in the region, and, as a 501(c)(3) nonprofit organization, BHS is committed to partnering with local municipalities and community organizations to help the county thrive.