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Summary
About the Role
About You
- Bachelor's Degree preferred.
- Certified Patient Experience Professional (CPXP) required, or required within 3 years of hiring date.
- Minimum of 2 years of customer service or experience in an acute care setting.
- Exceptional customer service, phone etiquette, and communication skills required.
- Ability to maintain confidentiality regarding sensitive information required.
- Must have good judgment, sensitivity, flexibility, and empathy.
- Must be able to multitask, coordinating more than one event at a time.
- Proficiency in PowerPoint, Microsoft Office, and Excel.
- General knowledge of HCAHPS and patient experience data.
Benefits
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually. Nationally renowned for quality and safety, the system includes 14 hospitals and 9,000 affiliated physicians integrated to provide care at more than 700 patient care locations. RWJBarnabas Health is among New Jersey’s largest private employers, with more than 44,000 employees, contributing more than $5.5 billion to the state economy every year. RWJBarnabas Health partners with its diverse communities to build and sustain a healthier New Jersey. It provides patient-centered care in a compassionate and equitable manner. RWJBarnabas Health’s commitment to enhancing access to care includes a transformative partnership with Rutgers University, including the Rutgers Cancer Institute — the state's only NCI-designated Comprehensive Cancer Center - and Rutgers Robert Wood Johnson Medical School.