Patient Service Representative - Orthopedic Call Center- 8:00am - 4:30 pm
$20.50/h-$25.50/h
Beth Israel Lahey Health21 hours ago
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HybridFull-timeEntry
Summary
Beth Israel Lahey Health is seeking a Patient Service Representative for their Orthopedic Call Center in Boston, MA. The role involves answering calls, scheduling appointments, and managing patient requests.
About the Role
As a Patient Service Representative, you will support the Orthopedic Call Center by answering a high volume of calls, utilizing a centralized scheduling system, and coordinating patient appointments. You will inform patients about necessary preparations for visits and address scheduling issues with management. This position is eligible for remote work after an introductory period.
About You
Required:
- High School diploma or GED required; Associate's degree preferred.
- 1-3 years related work experience required.
- Experience with computer systems required, including web-based applications and Microsoft Office applications.
Preferred:
- Call Center and/or telephone customer service experience.
- Strong typing skills (40+ wpm) and knowledge of medical terminology.
- Bilingual written and verbal communication skills.
Benefits
- Competitive hourly wage ranging from $20.50 to $25.50.
- Eligibility for remote work after introductory period.
- Comprehensive health benefits and opportunities for professional development.
Beth Israel Lahey Health
Beth Israel Lahey Health is a new, integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what health care can and should be.
Boston, MA