Patient Service Representative
$16.15/h-$28.80/h
Optum2 days ago
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RemoteFull-timeEntry
Summary
Optum is seeking a Patient Service Representative to join their team in Quincy, MA. The role involves screening patient inquiries, resolving issues, and ensuring patient satisfaction in a remote work environment.
About the Role
As a Patient Service Representative, you will be responsible for handling incoming patient inquiries, advocating for patients, and ensuring compliance with procedures. Your daily tasks will include resolving patient issues, updating patient records, and maintaining effective communication with the interdisciplinary team. You will also assist with appointment scheduling and participate in problem-solving activities to improve department productivity and quality.
About You
Required:
- High School Diploma / GED or equivalent work experience.
- Must be 18 years of age or older.
- 1+ years of customer service experience.
- Electronic medical record (EMR) experience or aptitude to master EMR.
- Proficient in Microsoft Outlook, Teams, Word, and Excel.
- Experience with digital scheduling platforms.
- Ability to work full time (40 hours/week), Monday - Friday.
Preferred:
- 1+ years of experience working in a clinical setting.
- Working knowledge of patient-related documents.
Benefits
- 4 - 6 weeks of paid training.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution.
Optum
We’re evolving health care so everyone can have the opportunity to live their healthiest life. It’s why we put your unique needs at the heart of everything we do, making it easy and affordable to manage health and well-being. We are delivering the right care how and when it’s needed; providing support to make smarter and healthier choices; and making prescription services easier, while helping you save money along the way. It’s everything health care should be. Together, for better health. Optum is part of UnitedHealth Group (NYSE: UNH).
Quincy, MA