Patient Services Rep-Contact Center (40 hours/week)
EvergreenHealthHighlight
Summary
About the Role
About You
- High School diploma or equivalent.
- 1 year of experience in a customer service role.
- Excellent interpersonal communication skills.
- Ability to problem solve and stay calm under pressure.
- Strong written communication skills.
- Ability to work independently and within a team.
- Active listening skills and ability to validate patient conversations.
- Ability to prioritize multiple tasks.
- Keyboarding skills and working knowledge of Windows based software systems.
- Previous experience in a medical reception or similar administrative role.
- Knowledge of basic medical terminology/common medications.
- Experience accessing/verifying insurance coverage.
- Electronic Medical Record (EMR) experience, preferably Epic.
- Familiarity with HIPAA and other health industry compliance standards.
Benefits
- Medical, vision and dental insurance.
- On-demand virtual health care.
- Health Savings Account.
- Flexible Spending Account.
- Life and disability insurance.
- Retirement plans (457(b) and 401(a) with employer contribution).
- Tuition assistance for undergraduate and graduate degrees.
- Federal Public Service Loan Forgiveness program.
- Paid Time Off/Vacation.
- Extended Illness Bank/Sick Leave.
- Paid holidays.
- Voluntary hospital indemnity insurance.
- Voluntary identity theft protection.
- Voluntary legal insurance.
- Pay in lieu of benefits premium program.
- Free parking.
- Commuter benefits.
EvergreenHealth, a public hospital district and community-owned health care system established in 1972, offers a breadth of services and programs that is among the most comprehensive in the region. With two hospitals in Kirkland and Monroe and dozens of practices across the region, we serve more than 1 million of our service area in north King and south Snohomish counties, ensuring access close to home and work. Our 1,100+ physicians provide the most advanced and personalized care with more than 80 primary and specialty services, giving all of our patients a highly collaborative, compassionate experience every time they walk through our doors. As a public hospital district, EvergreenHealth’s resources and services are in part funded by our community, which means we are accountable to you and everyone we serve. The community’s support allows us to go beyond clinical care and offer community health outreach, education programs and free services like our Healthline, which connects you with a 24/7 consulting nurse service, health information, appointment scheduling assistance, class registration, and more. For more information, visit: https://www.evergreenhealth.com/