Okay, I've searched for PC Support Engineer roles in Hillsboro, OR, requiring 2+ years of experience, full-time positions, with skills including Ivanti Help Desk, Microsoft Autopilot, and LANDesk Endpoint Manager. I have found 37 positions for you.

Sure. Here's the analysis:

Job Analysis:

The PC Support Engineer role is fundamentally about enabling seamless IT operations within a manufacturing environment by providing hands-on technical support, deploying critical IT tools, and ensuring efficient endpoint provisioning and software management. The candidate is expected not only to deploy and configure systems like Ivanti Help Desk Ticketing and Microsoft Autopilot but also to support end-users directly, troubleshoot technical issues across hardware and software, and ensure continued operational reliability. The emphasis on deploying endpoint imaging and managing software lifecycle highlights a need for precision and a proactive approach to preventing IT disruptions in a fast-paced, onsite manufacturing setting. Collaboration with the IT project team indicates the role requires adaptability, communication finesse, and teamwork to align schedules and troubleshoot complex rollout challenges. The candidate must be well-versed technically in endpoint management tools such as LANDesk or Intune, have in-depth troubleshooting skills, and be customer-oriented to foster positive user experiences. Additional capabilities like scripting for automation and ITIL knowledge would enhance efficiency, reflecting an expectation that the engineer will not just fix problems but also streamline processes. Success in this role likely looks like smooth, timely deployments with minimal downtime, clear communication and training for IT staff, and efficient resolution of help desk tickets to maintain high productivity standards at the manufacturing site.

Company Analysis:

Apex Systems occupies a strategic position as a global IT services leader focusing on comprehensive digital transformation, including cloud, data, cybersecurity, and AI-enablement. As part of ASGN Incorporated's commercial segment, Apex brings scale, innovation, and best practices to technology staffing and managed services. The company's emphasis on innovation and continuous learning suggests a dynamic work culture that prizes adaptability, technical curiosity, and collaboration. Apex’s global presence and awards for talent satisfaction indicate a strong commitment to employee development and a supportive environment, which should appeal to candidates seeking growth and stability. For this onsite PC Support Engineer role, the company culture is likely to be hands-on and team-oriented while also valuing individual initiative, given the autonomous day-to-day troubleshooting required. This position fits within the broader strategy of delivering reliable IT infrastructure at client sites, directly contributing to the company's reputation for quality service delivery. The role supports Apex’s goals by ensuring client environments operate smoothly, underpinning digital transformation projects and reinforcing Apex’s market reputation. Candidates thriving here will embrace continuous learning, enjoy technical problem-solving, and be motivated by being a frontline IT enabler in a respected global firm.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to deploy a new help desk ticketing system in a complex environment. How did you ensure user adoption and smooth integration?
• Describe a challenging troubleshooting experience with endpoint imaging tools like Microsoft Autopilot. How did you identify and resolve the issue?
• Can you share an example of when you automated a repetitive IT deployment or support task? What tools or scripting languages did you use, and what impact did it have?
• Explain how you prioritize and manage multiple simultaneous IT support tickets, particularly when they affect critical business functions in a manufacturing environment.
• What steps do you take to configure and manage software deployments using tools like LANDesk Endpoint Manager or Intune, and how do you ensure updates do not disrupt end users?
• How would you approach training IT staff or end-users on a new help desk tool to maximize acceptance and reduce support incidents after rollout?
• Imagine you detect recurring failures during Autopilot endpoint provisioning affecting several devices. What is your process for identifying root causes and communicating with cross-functional teams?
• If you received conflicting priorities between the IT project team and end-users regarding deployment schedules, how would you handle this to ensure alignment and timely delivery?
• Why does working onsite in a manufacturing environment matter for a PC Support Engineer, and how would you adapt your support approach compared to remote or office settings?
• What interests you about Apex Systems, and how do you see yourself contributing to a company that values innovation and continuous learning?
• How do your personal values and career aspirations align with Apex’s focus on collaboration, technical excellence, and client satisfaction?
• What motivates you to specialize in endpoint configuration and software deployment within IT support roles?
• Can you share any experiences or knowledge related to ITIL or structured IT service management frameworks? How do you think these help improve support operations?
• How do you stay current with technological advances in endpoint management and IT support tools?
• What questions do you have about the IT team dynamics, career growth opportunities, or support resources available at Apex Systems specific to this role?