Search for PC Technical Support roles in Starkville, focusing on positions that require knowledge of Windows 10 and 11, basic PC hardware skills, ability to handle helpdesk requests, and team collaboration experience.

Okay, I've searched for PC Technical Support roles in Starkville that require knowledge of Windows 10 and 11, basic PC hardware skills, handling helpdesk requests, and team collaboration experience. I have found 46 positions for you.

PC Technical Support

Starkville, MS

Windows 10

PC hardware

Entry

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The PC Technical Support role at Garan focuses on providing comprehensive technical assistance to both local and remote offices, necessary for maintaining operational efficiency in a company that spans several locations. This role is fundamentally about ensuring that end-users—primarily employees across multiple locations—are equipped with fully functional PCs and uninterrupted access to necessary software and peripherals. Key responsibilities include troubleshooting hardware and software issues related to Windows 10 and 11, Microsoft Office products, and networked printing solutions, as well as effectively managing helpdesk requests. Success in this role will reflect a proactive approach to problem-solving, timely issue resolution within service level agreements (SLAs), and maintaining accurate inventory records. Candidates will need to be particularly adept at not only addressing technical problems but also at communicating effectively with users who may lack technical expertise, facilitating a smoother resolution process while fostering a dependable and trustworthy support environment.

Company Analysis:

Garan operates within the global apparel manufacturing sector, with a rich history as part of Berkshire Hathaway, which contributes to its stability and resources. The company is well-regarded for its well-known brand GARANIMALS®, offering a family-oriented approach through its product lines for infants and children. Given Garan's emphasis on end-to-end involvement—from market research through to product delivery—this role will directly enhance the company's operational efficiency, especially regarding its IT infrastructure. The company appears to value teamwork and effective communication, which suggests a collaborative culture that emphasizes support both for its employees and the end consumers. As such, anyone stepping into the PC Technical Support role would need to align with this collaborative spirit while also being adaptive to the dynamic nature of information technology needs in a retail apparel context. The position could also serve strategic growth initiatives by ensuring that technology functions seamlessly in support of operational goals.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex PC issue. What was the problem and how did you resolve it?
Can you describe your process for documenting technical issues and solutions? Why do you think this is important?
Describe a situation where you had to work with a team to resolve a technical challenge. What was your role and how did you contribute to the team's success?
How do you prioritize helpdesk requests when multiple issues arise at once?
How would you approach setting up a new PC for a user who has never used one before?
What steps would you take to troubleshoot a network printing issue that multiple users are experiencing?
If you receive a support ticket about a software application crashing, what is your process for investigating the issue?
Imagine you are faced with a sudden surge in helpdesk requests due to a new software rollout. How would you manage your time and resources during this peak period?
Why are you interested in working at Garan, and how do you feel your background fits with our focus on family-oriented products?
How do the values of teamwork and communication, as highlighted in the job description, resonate with you in a technical support role?
What specific skills do you believe will make you effective in providing support across multiple office locations?
Can you describe a time when you demonstrated initiative to assist others in a tech-related setting?
What questions do you have about the tools or systems used by Garan for IT support?
How familiar are you with maintaining inventory databases, and what tools have you previously used for this purpose?
What strategies would you employ to ensure you are continuously learning and improving your technical skills to better support end users?

Job Details

Overview Company

PC Technical Support

Garan, Incorporated

17 days ago

Highlight

OnsiteFull-timeEntry

Summary

Garan, Incorporated is seeking a PC Technical Support specialist to join their team in Starkville, MS. The role involves setting up and deploying Windows PCs, troubleshooting PC-related issues, and managing helpdesk requests across multiple locations.

About the Role

As a PC Technical Support specialist, you will support all PCs locally in Starkville and remotely in Philadelphia, Jena, Opelika, and 3rd party DCs. Responsibilities include maintaining the MIS inventory database, completing minor inventory projects, resolving helpdesk calls within SLA windows, and documenting problems and resolutions. You will also escalate complex issues to next-tier support as needed.

About You

Required:

Knowledge of Windows 10 and 11 operating systems.
Knowledge of Microsoft Office Products.
Basic knowledge of PC hardware.
Basic knowledge of printers and print server operations.
Basic knowledge of networks.
Good communication skills.
Ability to work as a team player.
Dependable with good work ethics.
Willingness to learn and proactively assist in problem solving.
Ability to follow instructions and take initiative.

Garan, Incorporated

Garan was founded in 1941 and is a global manufacturer and importer of branded and private label apparel, mainly newborn, infants', toddlers', girls', boys', men's, and women's, with over 4,000 employees worldwide. Garan's personnel are involved end-to-end from market trend research through design/development to production and shipping apparel to customers.

Garan's most well-known brand, GARANIMALS®, originated in 1972. In addition to producing and selling newborn through pre-school sizes in GARANIMALS®, Garan also licenses GARANIMALS® for other apparel and non-apparel products.

From 1961 until 2002, Garan was publicly traded on the American Stock Exchange. In 2002, Garan became a wholly-owned subsidiary of Berkshire Hathaway, Inc. ("Berkshire").

Starkville, MS