Okay, I've searched for full-time Personal Banker roles in Houston, TX, emphasizing excellent customer service, cash handling experience, and benefits including 401(k) matching. I have found 34 positions for you that match these criteria.

Sure. Here's the analysis:

Job Analysis:

The Personal Banker I role at Frost is fundamentally about becoming a trusted financial guide and frontline ambassador for customers, blending exceptional service with operational precision. This position goes beyond transactional duties, emphasizing relationship building, empathy, and integrity as core pillars. Candidates must be adaptive in a fast-paced environment, balancing teller responsibilities such as cash handling and deposits with consultative advice on loans and accounts. The role requires strong judgment, particularly in fostering trust and maintaining compliance with banking regulations, including anti-fraud and loss prevention measures. Success here looks like a banker who customers feel genuinely connected to, who proactively supports clients’ financial journeys while ensuring accuracy and security in all transactions. The emphasis on ongoing training underscores the need for continuous learning to stay current with policies and regulatory requirements. Strong interpersonal skills are essential because this role serves as both the face and heart of Frost’s commitment to personalized banking service in a community-focused environment. The ability to work flexible hours with rotating Saturdays suggests the candidate must also bring a high degree of reliability and commitment to customer accessibility. Performance will likely be measured by customer satisfaction, trust development, adherence to compliance protocols, and meeting deposit/transaction goals while minimizing risk exposure.

Company Analysis:

Frost is a deeply established regional bank with a strong heritage dating back over 150 years, known for its stability, customer-focused values, and consistent top rankings in customer satisfaction. As one of the 50 largest U.S. banks by assets, it occupies a respected position blending traditional banking strengths with modern service excellence. The company culture appears to emphasize integrity, teamwork, and genuine care—fostering an environment where employees are encouraged to thrive both professionally and personally. This suggests a workplace that values not just what you do, but how you do it—bringing authenticity and empathy to daily interactions. The firm’s strong community orientation and focus on ‘all-win’ outcomes highlights that employees will be expected to balance profitability with social responsibility, maintaining exceptional ethical standards. Within the organization, the Personal Banker I role fits as a critical front-line contributor who delivers on the company’s promise of unparalleled service. While an individual contributor role, there is clear cross-functional interaction with various banking operations teams, and potentially visibility to local leadership through customer service performance. Strategically, this hire supports Frost’s ongoing commitment to personalized banking experiences amidst a competitive and evolving market landscape. The role is foundational to sustaining customer loyalty, expanding local market share, and upholding the Frost brand’s sterling reputation in Texas communities—making it a growth and retention-focused position.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you helped a customer through a complex financial issue. How did you ensure they felt supported and understood?
• Behavioral: Describe an experience when you had to adapt quickly to a change in procedures or technology in a previous role. How did you handle it?
• Behavioral: Share a situation where you identified a potential risk or fraud concern. What steps did you take, and what was the outcome?
• Behavioral: Give an example of how you built trust with a customer who was initially hesitant or skeptical.
• Technical: How do you ensure accuracy and security when handling cash transactions as a teller?
• Technical: What strategies would you use to educate a customer unfamiliar with banking products about deposit or loan options?
• Technical: Explain how you would stay current with banking regulations and internal policies, such as those related to the Bank Secrecy Act.
• Technical: Describe your experience with Microsoft Office and other financial or CRM tools. How do you use these to improve your workflow or customer interactions?
• Situational: Imagine a customer is upset because a transaction took longer than expected, and they are concerned about security. How would you address their concerns?
• Situational: You notice a discrepancy in the daily cash settlement before closing. What steps do you take to resolve it?
• Situational: If a client comes to you with financial goals but little knowledge about loans or deposits, how would you approach guiding them?
• Company Fit: What interests you most about working for Frost, especially given our long history and community focus?
• Company Fit: How do you align with Frost’s core values of Integrity, Caring, and Excellence in your professional approach?
• Company Fit: Frost emphasizes building genuine relationships with clients across generations. How would you embody this in your day-to-day work?
• For the Candidate: How does Frost support the continuous development and training of personal bankers transitioning from teller duties?
• For the Candidate: Can you describe the typical career progression path for someone starting as a Personal Banker I at Frost?
• For the Candidate: How does this role collaborate with other departments within the bank to enhance the overall customer experience?