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Summary
About the Role
About You
- 3+ years of customer service or tech support experience in a fast-paced environment.
- Familiarity with Intercom (or similar tools) and basic knowledge of Jira, Miro, or Figma.
- Strong written and verbal communication skills.
- A proven track record of delivering outstanding customer service.
- High attention to detail with the ability to juggle multiple priorities.
- Proactive approach to problem-solving and following up with users.
Benefits
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Retirement planning with employer match
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner Home office allowance
- Fertility benefits
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Extra Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups
Whalar Group is the leading independent global Creator company, featuring a unique, end-to-end Creator ecosystem. We embrace Creators and activate their communities for brands and businesses We believe the future belongs to Creators: those who dream loud, and wrestle those dreams into the real world. Passionate, diverse, modern storytellers who create vibrant culture and value-driven communities. Brave entrepreneurs who demand a new creative playground and a new economy, the Creator Economy. Our trust and proximity to Creators evolved into a first-of-its-kind Creator ecosystem: a suite of services designed to meet the needs of today’s Creators and the brands that want to work with them. Our ecosystem includes the largest independent Creator agency, a 360° Creator talent management company, a first-of-its-kind IRL campus for Creators, a digital talent management platform, a venture studio, and a ground-breaking gaming studio. With a team of 300+ around the world, Whalar Group melds entrepreneurship, technology, and creativity to unlock limitless possibilities. For more information, visit: www.whalargroup.com. Instagram: @WhalarGroup