Practice Operations and Projects Lead
$62000/y-$72000/y
CareDesk3 days ago
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OnsiteFull-timeMid
Summary
CareDesk is seeking a Practice Operations and Projects Lead to join their team in Sacramento, CA. The role involves overseeing daily operations of the Practice Support function and driving cross-departmental projects and operational improvements.
About the Role
As the Practice Operations and Projects Lead, you will manage Zendesk ticketing operations related to clinic facilities, vendor management, and supply logistics. You will collaborate with IT, Procurement, and Client Service Delivery teams to ensure efficient processes and support strategic initiatives such as new clinic launches and operational improvements. Your responsibilities will include overseeing daily ticket operations, leading operational projects, and providing on-site support during major projects.
About You
Required:
- Bachelor's degree in Business Administration, Healthcare Management, Operations, or a related field preferred.
- 3-5 years of experience in healthcare operations, facilities coordination, or administrative project management.
- Experience working with Zendesk, Wrike, or other workflow management and ticketing systems required.
- Proven experience managing vendors, coordinating cross-functional projects, and supporting multi-site operations.
Preferred:
- Strong organizational and project management abilities.
- Excellent written and verbal communication skills.
- Analytical and process-oriented mindset.
- High attention to detail and proactive problem-solving skills.
- Demonstrated leadership and interpersonal skills.
- Proficiency in Microsoft Office Suite and comfort with data reporting.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
CareDesk
Management Services Organization
Sacramento, CA