Principal AI UI Architect
$260.5k/y-$374.44k/y
a day ago
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HybridFull-timeDirector
Summary
Freshworks is seeking a Principal AI UI Architect to join their team in San Mateo, CA. The role involves defining and leading the frontend architecture and developer experience for their AI Agentic Platform.
About the Role
As a Principal AI UI Architect, you will architect the UI/UX framework for building and simulating AI assistants across multiple channels, design intuitive interfaces for dialog orchestration, agent testing/simulation, and multi-agent workflows. This high-impact leadership role combines front-end engineering, developer experience, AI tooling, and product design thinking.
About You
Required:
- 10+ years of experience in UI architecture and frontend engineering for enterprise SaaS or developer platforms.
- Proven experience in designing complex, interactive UIs for AI tools, workflow builders, or developer environments.
- Proficiency in React (Next.js), TypeScript, WebSockets, and modern state management.
- Strong understanding of agentic AI platforms and LLM-driven workflows.
- Experience building visual editors (drag-and-drop builders, graph-based workflows) and debugging tools.
- Background in multi-channel assistant design (chat, voice/IVR, messaging apps) and conversational UX principles.
- Familiarity with real-time collaborative UI design.
- Knowledge of AI observability, agent trace visualization, and test-driven AI development.
- Expertise in enterprise security in UI platforms (SSO/OAuth, RBAC, multi-tenant UI design).
Preferred:
- Prior experience architecting low-code/no-code AI tooling UIs.
- Experience with voice UI frameworks (SSML, telephony APIs, IVR design).
- Familiarity with LangGraph or similar graph-based agent orchestration visualization.
- Contributions to open-source AI development or agentic UI frameworks.
- Understanding of agent evaluation frameworks (LangSmith) and integration into visual workflows.
- Startup experience building highly usable, fast-evolving AI development platforms.
Benefits
- Multiple options for dental, medical, vision, disability and life insurances.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits.
- Adoption and parental leave benefits.
Freshworks
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
San Mateo, CA