Principal Engineer, Data Analytics
$128.4k/y-$238.6k/y
Genesys3 days ago
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OnsiteFull-timeSenior
Summary
Genesys is seeking a Principal Engineer, Data Analytics to lead the design, development, and delivery of Genesys App Foundry applications and solutions for the U.S. market.
About the Role
In this role, you will manage the full lifecycle of applications from concept to implementation, partner with various teams to align technology solutions with customer needs, and provide technical leadership to ensure delivery excellence. You will also leverage AI and analytics to drive innovation and maintain compliance with data privacy regulations.
About You
Required:
- 10+ years of experience in product development, product management, or consulting within the contact center industry.
- 8+ years of experience designing and developing analytical or reporting solutions using Genesys or comparable contact center technologies.
- Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services.
- Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture.
- 5+ years of hands-on experience with Snowflake.
- 5+ years of experience with AWS, Azure, or GCP cloud platforms.
- Strong understanding of AI, GenAI, and emerging customer experience technologies.
- Exceptional communication and stakeholder management skills.
Preferred:
- Snowflake certification (SnowPro Core or Advanced).
- Experience with Genesys Cloud, Genesys Engage, Cisco, or Avaya contact center platforms.
- Experience in GenAI or AI-enabled analytics solutions.
- Prior experience in consulting or technical pre-sales solution development.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Massachusetts, United States