Principal PS Consultant
$110.6k/y-$194.4k/y
Genesys2 days ago
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OnsiteFull-timeSenior
Summary
Genesys is seeking a Principal PS Consultant to join their team in Texas, United States. The role involves partnering with customers to design, build, and deliver innovative contact center and customer experience solutions powered by Genesys Cloud.
About the Role
As a Principal PS Consultant, you will serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers. Your responsibilities include configuring, integrating, and deploying Genesys Cloud solutions, collaborating with Project Managers, providing technical mentorship, and maintaining high utilization on billable projects while upholding service excellence.
About You
Required:
- Bachelor's degree in Computer Science, Telecommunications, Computer Engineering, or related field (or equivalent technical experience).
- 10+ years of relevant professional experience, including at least 3 years with Genesys Cloud solutions.
- Strong proficiency with Amazon Web Services (AWS).
- Hands-on experience with application development using APIs, JSON, and JavaScript.
- Proven ability to communicate complex technical concepts clearly and effectively.
Preferred:
- Expertise in Genesys Cloud Edge, AudioCodes, and IP Telephony systems.
- Understanding of Cisco, Juniper, or similar networking technologies.
- Experience with cloud change control and enterprise deployment methodologies.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Texas, United States