Principal Service Experience Strategy Manager - Mid Market
IntuitHighlight
Summary
About the Role
About You
- BA/BS required or equivalent work experience, MBA strongly preferred.
- 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings.
- Superior strategic and analytical skills with the ability to draw key insights and develop clear recommendations.
- Robust analytical and problem-solving skills with experience in using data for customer insights and ROI analysis.
- Passion for understanding customer needs and creating solutions for Mid Market customers.
- Proactive, action-oriented, and results-driven with the ability to thrive in a matrixed company structure.
- Superior communication and presentation skills, capable of simplifying complex issues for fast decision-making.
- Track record of aligning teams around a common cause and effecting transformational change.
Benefits
- Competitive compensation package with a strong pay-for-performance rewards approach.
- Eligibility for cash bonuses, equity rewards, and comprehensive benefits.
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