Okay, I've searched for Principal ServiceNow Engineer roles in the United States with full-time remote work options, 7+ years of ServiceNow development experience, and medical insurance benefits. I have found 56 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Principal ServiceNow Engineer role at Southern New Hampshire University (SNHU) is crafted for a seasoned technical leader who will serve as the architect, maintainer, and escalation point for all things related to the ServiceNow platform. More than just managing day-to-day operations such as troubleshooting and maintenance, this position requires a deep conceptual and hands-on mastery of ServiceNow capabilities — from designing sophisticated workflows, coding business rules, and prototyping solutions, to integrating legacy systems and deploying automation that improves efficiency across the university’s IT service management ecosystem. The emphasis on cross-functional collaboration with process owners and application teams indicates a role embedded in both technical and business domains, seeking someone who can translate complex IT requirements into scalable, compliant, and robust ServiceNow solutions. The engineering challenges will likely include managing platform stability in a potentially complex integration environment, driving continuous improvements, handling escalations, and mentoring less experienced engineers. Success means sustaining a resilient and compliant ServiceNow environment that continuously evolves to meet the university’s expanding needs, reducing manual effort and improving service delivery metrics. The required certifications and experience reflect a need for not only technical prowess but also a strategic understanding of ITSM best practices to align technology with institutional goals.

Company Analysis:

SNHU operates in the higher education industry but distinguishes itself as a progressive, learner-centric institution focused on accessibility and innovation since 1932. This mission-driven organization is a fast-evolving, digitally-forward university that serves a large and diverse learner base, which means technology roles here are critical to enabling scale and quality in education delivery. The company culture is likely collaborative, inclusive, and purpose-driven, valuing diverse perspectives and continuous improvement, as indicated by their emphasis on inclusion and innovation through diverse talents. For the Principal ServiceNow Engineer, this translates into an environment where technology is a key enabler of the university’s educational mission, and where agility and innovation are prized. The role’s remote nature within multiple states suggests a flexible but disciplined culture that requires strong self-management and communication skills. Organizationally, this position reports to a Senior Platform ServiceNow Manager, implying a mid-to-senior level with both autonomous responsibilities and leadership influence, particularly in mentoring and vendor management. Strategically, hiring a seasoned engineer to grow the ServiceNow platform signals an investment to scale and mature IT service processes, reduce operational friction, and drive digital transformation, directly supporting SNHU’s growth and mission to make education accessible and effective.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a critical ServiceNow platform issue under pressure. How did you approach the situation and what was the outcome?
• Describe an experience where you led the design and implementation of a complex ServiceNow integration. What challenges did you face and how did you overcome them?
• Can you share an example of how you have mentored junior engineers or team members within a technical team?
• How do you stay current with ServiceNow best practices and evolving technologies? Can you give an example of a recent change you implemented as a result?
• Walk me through your process for designing a new ServiceNow business rule or client script. How do you ensure it aligns with best practices and performance requirements?
• Explain your experience working with ServiceNow APIs and integrating with external systems such as LDAP, REST or SSO. What technical considerations do you prioritize?
• How have you applied ITIL principles in your ServiceNow administration and development work? How do these frameworks influence your technical decisions?
• Imagine you receive an urgent incident that impacts a core ServiceNow process like Change Management. What steps do you take to diagnose and resolve the issue quickly?
• If you identified repeated manual tasks across the ServiceNow platform, how would you approach creating automation to improve efficiency?
• Given SNHU’s mission to expand access to education through technology, why are you interested in this Principal ServiceNow Engineer role specifically?
• How do you balance the need for platform stability with the continuous delivery of new features and improvements?
• What do you know about SNHU’s inclusive culture and mission? How do you see yourself contributing beyond the technical requirements?
• If hired, what would be your 30-60-90 day plan to assess and enhance the current ServiceNow platform at SNHU?
• How do you handle conflicts when there are differing opinions between IT operations and development teams about ServiceNow implementations?
• Questions for interviewer: What are the biggest current challenges you face with the ServiceNow platform at SNHU? How does this role interact with other IT and business teams to drive service improvements? What opportunities for professional development and innovation exist within the ServiceNow team here?