Principal Technical Support Engineer, Trilogy (Remote) - $60,000/year USD
$60k/y-$60k/y
a day ago
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RemoteFull-timeEntry
Summary
Trilogy is seeking a Principal Technical Support Engineer to join their team remotely. The role focuses on tackling complex technical challenges that AI cannot resolve, while enhancing AI support systems.
About the Role
As a Principal Technical Support Engineer, you will analyze and resolve intricate technical issues, contribute to the evolution of AI systems, and deliver sophisticated solutions across a diverse product portfolio. You will need to master multiple products quickly and work independently without constant managerial oversight.
About You
Required:
- 3+ years of hands-on technical support experience.
- Advanced-level proficiency with generative AI tools, including experience with workflow automation and custom GPT development.
- Current residence in North or South America.
- Exceptional self-learning capabilities and independent problem-solving skills.
Benefits
- Full-time position with a compensation of $60,000/year.
- Weekly payment period.
Trilogy
Trilogy acquires software companies and fundamentally transforms them with an AI-first strategy. We embed AI and automation deep into operations – from development to support – to unlock radical efficiency and drive growth. Powered by the top 1% of global remote talent sourced via Crossover, we refine proprietary playbooks to build the future of intelligent, high-performance software operations. Join us at the cutting edge.
Austin, TX