Process Improvement Analyst II
$70k/y-$85k/y
Insurance Office of America2 days ago
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RemoteFull-timeMid
Summary
Insurance Office of America is seeking a Process Improvement Analyst II to join their team in a fully remote capacity, preferably candidates based in Florida, Georgia, North Carolina, South Carolina, or Virginia.
About the Role
The Process Improvement Analyst II plays a key role in evaluating, redesigning, and enhancing business processes across functional areas. This role supports IOA’s operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver meaningful, measurable improvements. The Analyst II works on initiatives of moderate to high complexity, balancing independent decision-making with collaboration and consultation from senior peers. They contribute to change management efforts, identify optimization opportunities, and ensure process improvements are implemented smoothly and effectively.
About You
Required:
- 2-4 years of experience in process analysis, business process management, project management, and/or related operational improvement work.
- Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP).
- Strong analytical and problem-solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions.
- Effective communication skills with the ability to tailor messaging to various roles and levels across the organization.
- Proven ability to collaborate with cross-functional teams, facilitate discussions, and build consensus.
- Strong organizational and time-management skills, with experience coordinating multiple initiatives simultaneously.
Preferred:
- Bachelor’s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge.
- Solid understanding of business operations, process workflows, and insurance industry concepts.
Benefits
- Highly competitive pay rate based on relevant work experience.
- Compensation for travel and mileage.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
Insurance Office of America
Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U.S. and United Kingdom. For more information, visit www.ioausa.com.
Rock Hill, SC