Okay, I've searched for Product Education Manager roles in Lehi, UT, within the software industry, requiring at least 2 years of experience, offering remote work options, and with a salary range between $55,000 and$85,000. I found 27 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Product Education Manager (PEM) at Entrata is fundamentally charged with enhancing the onboarding and continuous training of clients on Entrata's comprehensive property management platform. The PEM's role is to create and deliver tailored educational programs that not just inform users but also engage and inspire them to embrace the software fully. Key responsibilities include developing customized training content that caters to diverse user profiles, leading instructor-led sessions both in-person and virtually, and becoming a subject matter expert (SME) on Entrata’s offerings. This requires a blend of technical understanding and the ability to present complex information in a digestible manner. The challenges this role presents include designing innovative training solutions to meet various client needs, overcoming the resistance to change that users may exhibit, and fostering a positive learning environment that encourages peer and client interactions. Success in this position will likely be measured by user engagement and satisfaction metrics, as well as the demonstrable success of training programs in driving uptick adoption of the platform within the first year of execution. A proactive approach to understanding client issues and a strong emotional intelligence (EQ) are critical to navigating these dynamics effectively.

Company Analysis:

Entrata operates in the property management software industry, positioning itself as a leader among both traditional providers and innovative disruptors since its founding in 2003. The company’s comprehensive suite of tools, recognized through numerous awards, showcases its commitment to reshaping property management practices. Entrata’s culture appears to embrace flexibility, collaboration, and a passion for innovation, indicated by its transparent communication channels and a diverse, global workforce. This supportive atmosphere is likely conducive to the Product Education Manager role, which requires not only knowledge of products but also the ability to harness diverse perspectives to create engaging training. Within the organizational structure, the PEM will serve a pivotal role, likely as a cross-functional player whose impact is felt across teams, from developers to marketers. Their work directly aligns with Entrata's goals of enhancing client satisfaction and engaging clients in meaningful ways. The emphasis on professional development through educational programs indicates that this role is not just about immediate training but is part of a broader mission to cultivate long-term customer loyalty and success.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to develop a training program from scratch. What steps did you take, and what was the outcome?
• Describe a situation where you received negative feedback from a training session. How did you handle it, and what changes did you implement afterward?
• Can you share an example of how you engaged a difficult audience during a training session?
• How would you go about assessing the training needs of a new client for Entrata's platform?
• What strategies would you implement to ensure that trainees retain information effectively during your sessions?
• How do you measure the success of training programs you have previously conducted?
• Imagine you are tasked with creating a training program for a client who is resistant to using new technology. How would you approach this situation?
• If a key training session conflicts with a company-wide initiative, how would you prioritize your commitments?
• Why are you interested in the Product Education Manager position at Entrata, and how do you see your skills aligning with our mission?
• What aspects of Entrata's culture do you believe will enable you to thrive as a Product Education Manager?
• Given the importance of emotional intelligence in this role, can you describe a time when you had to demonstrate empathy in a customer-facing situation?
• What questions do you have about the opportunities for professional growth and development in this role?