Search for Product Implementation Manager roles in Hartford, CT with a focus on the health industry, requiring 3+ years of IT Help Desk Support experience, full-time positions, and offering medical insurance benefits.

Okay, I've searched for Product Implementation Manager roles in Hartford, CT within the health industry, requiring at least 3 years of IT Help Desk Support experience, full-time positions, and offering medical insurance benefits. I found 27 positions for you to explore.

Product Implementation Manager

Hartford, CT

Health

3 years + Experience

Full time

Medical insurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Manager, Product Implementation at CVS Health centers around ensuring the seamless integration and functionality of key enrollment applications, particularly within the Aetna Commercial Product organization. This is not merely a technical role; it is also about advocating for product efficiency and user satisfaction. A successful candidate will be tasked with managing the lifecycle of help desk tickets, utilizing specialized knowledge to resolve issues that may impede member access to healthcare. The expected problems this role tackles involve troubleshooting complex inquiries, navigating cross-functional communication for ticket resolutions, and applying proactive leadership to drive system improvements. Success in this position could be defined by a marked reduction in ticket turnaround time while maintaining high levels of user satisfaction and product performance, reflecting CVS Health's dedication to continuous improvement and innovative healthcare delivery.

Company Analysis:

CVS Health is a significant player in the healthcare solutions space, operating as a comprehensive entity that integrates local presence with digital capabilities to improve community health. As a leader in this competitive environment, CVS Health prioritizes innovation and accessibility, which are crucial for the role of Product Implementation Manager. The company's culture is likely fast-paced and collaborative, where continuous improvement is not just encouraged but embedded in everyday practices. This role, being an individual contributor, suggests that the candidate will need to thrive under autonomy while still aligning with wider organizational goals. The Manager, Product Implementation role connects intimately with CVS Health's mission of providing accessible healthcare solutions; thus, the individual must be ready to take initiative in resolving operational issues while also contributing to larger strategic objectives such as product enhancement and user education. This alignment not only fosters job satisfaction but is critical for personal and professional growth within the organization.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you resolved a particularly complex issue at work? What steps did you take?
Tell me about a time when you had to drive change within your team. How did you approach that situation?
Describe a situation where you faced a significant challenge in managing technical support calls. How did you manage the expectations of stakeholders?
Given your experience, how do you prioritize help desk tickets? What criteria do you use?
How would you assess the health of an application you're responsible for? What metrics would you track?
What strategies would you apply to improve ticket turnaround times while ensuring user satisfaction?
Imagine you receive a ticket related to an application that is critical for member care but has been escalated frequently. How would you handle this?
If a product feature needs to be improved based on user feedback, how would you facilitate that process?
What interests you most about working at CVS Health and how do you think your values align with ours?
How do you believe the current trends in healthcare technology impact user experience?
What excites you about the role of Manager, Product Implementation, and what do you hope to achieve in your first six months?
What do you think are the biggest challenges facing the health insurance industry today?
Can you share what you know about CVS Health's approach to improving community health?
In what ways do you stay current with developments in health insurance and product management?
Do you have any questions about the team dynamics or collaboration processes at CVS Health?

Job Details

Overview Company

Product Implementation Manager

$54.3k/y-$159.12k/y

CVS Health

10 days ago

Highlight

HybridFull-time3+ yearsMid

Summary

CVS Health is seeking a Manager, Product Implementation to join their team in Hartford, CT. The role involves supporting Product Application Strategy and Operations within the Aetna Commercial Product organization, focusing on enrollment applications and system integrity.

About the Role

As a Product Implementation Manager, you will maintain the integrity of key enrollment applications, support help desk and testing activities, and manage project work for Springboard & ABAT. You will identify and resolve system issues, escalate when necessary, and act as a product advocate through system promotion, user education, and issue documentation. You will also lead or participate in large projects with moderate risks.

About You

Required:

3 years IT Help Desk Support and/or Health Insurance supporting escalation calls and product support.
2 to 3 years network enrollment support.
Proven strong problem solving and data skills.
Proactive Leadership.
Excellent written communication skills, including documentation.
Ability to drive change.

Preferred:

Experience with small group plans.
Product and benefit experience/knowledge.
Familiarity with the new business and renewal business.
Sales/underwriting and case installation processes.

Benefits

Affordable medical plan options.
401(k) plan including matching company contributions.
Employee stock purchase plan.
No-cost programs including wellness screenings, tobacco cessation, and weight management.
Confidential counseling and financial coaching.
Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access.

CVS Health

CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.

Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.

Hartford, CT