Search for Product Manager roles focused on member engagement in Philadelphia, requiring 3+ years of experience, with a strong understanding of behavioral science, and a preference for companies offering 401(k) plans.

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Product Manager

Philadelphia, PA

3 years + Experience

behavioral science

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Product Manager, Member Engagement role at Medical Guardian is fundamentally aimed at transforming how older adults interact with digital health solutions, focusing on seamless and meaningful engagement. This involves designing and managing a roadmap for campaigns that utilize automation, AI, and behavior design to enhance member experiences and outcomes. The candidate will need to perform market and competitor analysis to identify innovative opportunities and will be expected to develop and optimize initiatives that boost product engagement and clinical adherence. Key responsibilities include orchestrating multi-channel engagement strategies, leveraging actionable data insights to refine campaign designs through A/B testing, and measuring overall campaign efficacy. Success in this role will likely reflect in increased member interaction rates and improved health outcomes, thereby necessitating a blend of strategic vision and hands-on execution skills. Candidates will face challenges in harmonizing cross-functional team efforts while addressing the unique needs of an older demographic, emphasizing the importance of empathy and user-centered design in every interaction.

Company Analysis:

Medical Guardian stands out as a leader in the connected care industry, particularly focused on enhancing the lives of older adults through innovative medical alert systems. This positioning not only defines its market strategy but also highlights the company's commitment to meaningful member engagement, a core aspect of the role. Medical Guardian operates in a fast-paced, growth-oriented environment, as evidenced by its recognition in the Inc. 5000 Fastest-Growing Private Companies list. The company values innovation, which correlates with the need for the Product Manager to pioneer new engagement strategies and leverage emerging technologies. The culture appears to support cross-departmental collaboration, essential for ensuring consistency in messaging and member experience. This role intersects significantly with various teams, and the successful candidate will likely enjoy visibility with senior leadership due to the strategic nature of engagement initiatives that impact overall business goals.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to design an engagement campaign that required input from multiple teams. How did you ensure all voices were included?
Can you provide an example of a successful behaviorally informed campaign you developed? What metrics did you use to measure its effectiveness?
Describe a challenging user engagement issue you encountered. How did you address it, and what was the outcome?
How do you approach A/B testing for engagement campaigns? What key elements do you focus on during this process?
How would you design an engagement journey for an older adult who may not be tech-savvy? What factors would you consider?
Imagine you're tasked with increasing the engagement of a specific demographic within our member base. Outline your approach to do this.
Suppose a recent campaign didn't meet its engagement goals. How would you go about analyzing the results, and what changes would you propose?
Why are you interested in the role of Product Manager, Member Engagement at Medical Guardian specifically?
What do you think are the biggest challenges in driving member engagement for older adults, and how would you address them?
Given Medical Guardian's mission, how would you ensure that your strategies align with the company’s vision of empowering older adults?
What trends in digital health engagement are you most excited about, and how do you see them impacting our member engagement efforts?
What questions do you have for us regarding the current member engagement strategy at Medical Guardian?

Job Details

Overview Company

Product Manager, Member Engagement

Medical Guardian

6 months ago

Highlight

HybridFull-time3+ yearsMid

Summary

Medical Guardian is seeking a Product Manager, Member Engagement to join their team in Philadelphia, PA. The role involves leading the development and optimization of multi-channel engagement campaigns to enhance member interaction with their digital health platform.

About the Role

As a Product Manager, Member Engagement, you will own the roadmap and execution of engagement campaigns leveraging automation, AI, and behavior design. You will define engagement strategies, design and test campaigns, manage the engagement platform, and measure performance to drive clinical adherence and product engagement. You will also pioneer new interaction methods through emerging technologies and collaborate cross-functionally to embed engagement thinking across the business.

About You

Required:

3+ years of experience in a Product Manager role focused on member/user engagement.
Proven success in developing and launching 0-to-1 engagement products or campaigns with high adoption.
Strong understanding of behavioral science, digital communications, and engagement design principles.
Hands-on experience with engagement or marketing automation platforms (e.g., Salesforce Marketing Cloud, Iterable, Braze).
Analytical mindset with a strong command of engagement KPIs, A/B testing, and user research.
Experience working with cross-functional teams in Agile or Scrum environments.
Excellent communication and organizational skills; detail-oriented and impact-focused.

Preferred:

A passion for transforming the way people connect with digital health solutions.
A strong point of view on how to design and scale engagement that actually works.
A test-learn-optimize mindset grounded in empathy and behavioral insight.
A creative and data-driven approach to problem solving.
A track record of making measurable impact.

Benefits

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick Time Off & Holidays)
Company Paid Short Term Disability and Life Insurance
Retirement Plan (401k) with Company Match

Medical Guardian

Medical Guardian is a leader in connected care, revolutionizing how older adults age in place through innovative medical alert systems. For 20 years, we’ve been saving lives and empowering our members to live a Life Without Limits. Whether they’re looking for an in-home system, mobile device, or wearable medical alert smartwatch, Medical Guardian has the product that will fit their lifestyle and needs.

Founded in 2005, Medical Guardian has grown exponentially to become a leading provider of personal emergency response systems. In 2024, Medical Guardian was ranked in the Inc. 5000 Fastest-Growing Private Companies in America list for the twelfth consecutive year. It was also awarded Top Medical Alert System in 2024 by Forbes Health.

Our success comes from our dedication to providing best-in-class service because we know that we are doing more than selling medical alert devices; we’re helping older adults nationwide take the next chapter of their life—head-on.

To learn about the available career opportunities with Medical Guardian, please visit: https://medicalguardian.com/careers

Philadelphia, PA