Product Reliability Engineer (.Net)
a day ago
Highlight
OnsiteFull-timeSenior
Summary
Virtuous is seeking a Product Reliability Engineer (.NET) to join their Engineering team in Plano, TX. The role focuses on increasing product reliability and support efficiency by resolving advanced customer issues and building internal tooling.
About the Role
As a Product Reliability Engineer, you will be responsible for resolving complex support tickets, building internal support tooling, and equipping the support team with engineering thinking. Your tasks will include troubleshooting .NET service behaviors, debugging support requests, and mentoring Tier 2 agents on technical systems. You will work closely with both the Engineering and Support teams to enhance product reliability and customer satisfaction.
About You
Required:
- 5+ years of experience in software engineering with strong expertise in .NET (C#, ASP.NET Core).
- Experience in SaaS environments and a deep understanding of multi-tenant systems, APIs, and distributed application behavior.
- Strong communication skills and ability to partner with non-engineers to solve complex problems.
- Curiosity and proactivity in addressing recurring issues.
Preferred:
- Experience with Azure App Services, Azure SQL, Redis, Hangfire, Application Insights, DataDog or other observability platforms.
- Experience working with Zendesk and Jira.
- Prior experience in Site Reliability, Production Support, or Customer-Facing Engineering roles.
- Background in nonprofit tech, CRMs, or fundraising systems.
Benefits
- Market competitive pay leveraging Carta data.
- Employee recognition through Bonusly.
- 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days.
- Unlimited PTO for work-life balance.
- Paid volunteer days and company holidays.
- Employer-contributed healthcare benefits including medical, dental, and vision coverage.
- 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay.
Virtuous
Our mission is to move the needle on global generosity by helping nonprofits better connect with and inspire their supporters. Virtuous is more than just a CRM. It’s the only responsive fundraising platform designed to help nonprofit teams create responsive donor experiences that improve retention and increase impact at scale. Virtuous unifies fundraising, marketing, and donor development activities, rids teams of redundant back-office tasks, and reveals the insights needed to deliver dynamic campaigns — all in one place.
Plano, TX