Product Service Engineer, Parts
$33/h-$36/h
Swoona month ago
Highlight
OnsiteFull-timeEntry
Summary
Swoon is hiring a Product Service Engineer, Parts for their Global Fortune 500 Manufacturing client in Peoria, IL. This is a 12-month contract position focused on product support and management.
About the Role
As a Product Service Engineer, Parts, you will be the first point of contact for Dealers and internal personnel needing assistance with product support. Your responsibilities will include performing initial triage on Service Requests, investigating technical details, managing dealer inquiries, and coordinating communication to ensure timely solutions.
About You
Required:
- Experience in customer service or technical support roles.
- Strong problem-solving skills and ability to manage inquiries effectively.
Preferred:
- Familiarity with manufacturing processes and product management.
- Experience using PSCRM or similar customer relationship management tools.
Benefits
- Health, Dental & Vision insurance with 50% of premium covered for contractors.
- Opportunity to work with a Global Fortune 500 company.
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields. Today, Swoon is one of the fastest-growing talent and consulting firms in the U.S., Canada, Australia, and Mexico with an expanding client roster of Fortune 1000 companies, Best-of Awards, and legions of talent in our network. We are a WBENC-certified company founded by industry leaders with 100+ years of combined experience in temporary and direct-hire placements.
Peoria, IL