Product Specialist - Technical Support
Snap-onHighlight
Summary
About the Role
About You
- Associate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred.
- 1-5 years of field service or technical support experience.
- Basic mechanical ability and basic equipment repair skills.
- Strong problem-solving skills with the ability to work independently.
- Excellent communication skills - both verbal and written, including technical writing skills.
- Customer focused with the ability to learn a broad range of products across multiple product lines.
- Proficiency with Windows operating systems and Office 365, experience in using Service Ticket systems.
- Ability to add PCs to a network and troubleshoot basic PC problems.
- Presentation skills with prior training experience.
- Demonstrated organizational skills, leadership ability, and project coordination capabilities.
Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks including those working in vehicle repair, aerospace, the military, natural resources, and manufacturing. From its founding in 1920, Snap-on has been recognized as the mark of the serious and the outward sign of the pride and dignity working men and women take in their professions. Products and services are sold through the company’s network of widely recognized franchisee vans, as well as through direct and distributor channels, under a variety of notable brands. The company also provides financing programs to facilitate the sales of its products and to support its franchise business. Snap-on, an S&P 500 company, generated sales of $4.7 billion in 2023, and is headquartered in Kenosha, Wisconsin.