Search for Product Support roles in Harrisburg, PA with a focus on the real estate industry, requiring 5+ years of experience, and offering disability insurance.

Okay, I've searched for Product Support roles in Harrisburg, PA within the real estate industry, requiring 5+ years of experience and offering disability insurance. I found 47 positions that match your criteria.

Product Support

Harrisburg, PA

Real Estate

5 years + Experience

Disability Insurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Product Support & Implementation Support role at SitusAMC is fundamentally centered on facilitating the successful implementation and adoption of their software solutions within client organizations, specifically in the Real Estate industry. The primary responsibilities include configuring the software, training end-users, and providing ongoing support, as well as acting as a liaison between clients and the development team. This role requires a deep understanding of the product and the ability to translate technical requirements into actionable support strategies. Candidates will likely face challenges such as resolving client issues effectively and ensuring smooth integration of software systems, which could involve multi-faceted problem-solving and interpersonal skills. Success in this position will be measured by the efficiency of transactions facilitated through the software and the degree of client satisfaction during and after implementation.

Company Analysis:

SitusAMC operates within the Real Estate technology sector, positioning itself as a transformative force aimed at enhancing client businesses through innovative software solutions. As a premier career platform, their reputation has been built on harnessing advanced technology and machine learning to streamline the job search and talent acquisition processes. The culture is likely fast-paced and innovation-driven, valuing analytical thinking and creativity, as indicated by their emphasis on growth opportunities and personal advocacy for clients. In terms of team dynamics, this role involves significant cross-functional collaboration, likely requiring the candidate to navigate various internal departments. The strategic alignment indicates that this position is essential for scaling up client engagements and enhancing software adoption, making it a critical part of the overall growth trajectory of both SitusAMC and the clients they serve.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you successfully implemented a new software solution. What steps did you take, and what was the outcome?
Can you provide an example of how you've resolved a conflict while working in a team setting?
Tell me about a time when you had to adapt your approach to meet a client's needs. What challenges did you face, and how did you overcome them?
How would you assess a client's needs during the software implementation process?
Can you explain how you would go about providing training for new software users?
What experience do you have with software configuration in a client-facing role?
Describe a situation where you identified and resolved a problem in a timely manner. What was your process?
Imagine you are faced with a client who is resistant to adopting the new software. How would you handle that situation?
If a client reported a recurring issue with the software that seems unsolvable, what steps would you take to address their concerns?
What attracts you to work at SitusAMC, and how do you see your career developing here?
How do your personal values align with the mission of SitusAMC?
What unique contributions do you believe you can bring to the team at SitusAMC?
What questions do you have about the team dynamics and the implementation process at SitusAMC?
Can you elaborate on your experience working with third-party integrations?

Job Details

Overview Company

Product Support & Implementation Support

$70k/y-$110k/y

Lensa

3 days ago

Highlight

RemoteFull-time5+ yearsSenior

Summary

SitusAMC is seeking a Product Support & Implementation Support specialist to join their team remotely in the US. The role involves implementing and supporting the technical implementation of their software, including configuration, training, and test support.

About the Role

As a Product Support & Implementation Support specialist, you will support and drive the technical implementation of SitusAMC's software, including client adoption and production usage. You will act as an interface between clients and the software development team, providing training and supporting third-party integrations.

About You

Required:

Bachelor’s degree or equivalent combination of education and experience.
5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.
Strong working knowledge of Microsoft Office suite.
Ability to learn and apply new skills.
Strong customer service acumen and skills.
Ability to work independently and respond to management direction.

Benefits

Disability insurance
PTO and paid holidays
Medical, dental, vision, life, disability insurance and 401K

Lensa

What if we could take the search out of job search? This is the question Lensa has been answering since launching in San Francisco, California in August 2016. Using machine learning, we instantly provide companies with candidates and match professionals with positions that fit their skills, goals, personalities, and needs. How does it work? Lensa applies complex algorithms that identify the skills needed to succeed on a given job. Candidates can play computer games that assess their work style, thus gaining insight into their strengths while unlocking career opportunities. The result: job search that puts people first while reducing the time and cost of talent acquisition.

Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

Harrisburg, PA