Product Support Specialist
CompuGroup Medical SE & Co. KGaAHighlight
Summary
About the Role
About You
- Minimum of 1 year customer service experience.
- Knowledge of Practice Management (PM), medical terminology, medical office workflow, medical billing or insurance.
- Ability to manage multiple tasks in a high call volume, fast-paced environment.
- Ability to troubleshoot using Windows operating systems.
- Experience providing technical hands-on support.
- Ability to independently perform research using online resources and manuals.
Benefits
- Medical, Dental, and Vision coverage.
- 401k with employer matching.
- Personal Time Off to promote work-life balance.
- Flexible working hours and hybrid work options.
CompuGroup Medical is one of the leading e-health companies in the world. With a revenue base of EUR 1.19 billion in 2023, its software products are designed to support all medical and organizational activities in doctors’ offices, pharmacies, laboratories, hospitals, and social welfare institutions. Its information services for all parties involved in the healthcare system and its web-based personal health records contribute towards safer and more efficient healthcare. CompuGroup Medical’s services are based on a unique customer base, including doctors, dentists, pharmacists and other healthcare professionals in inpatient and outpatient facilities. With locations in 19 countries and products in 60 countries worldwide, CompuGroup Medical is the e-health company with one of the highest coverages among healthcare professionals. More than 9,000 highly qualified employees support customers with innovative solutions for the steadily growing demands of the healthcare system.