Product Support Specialist
SnappyHighlight
Summary
About the Role
About You
- 1–3 years of experience in customer support, product support, or technical support (SaaS experience preferred).
- Strong written and verbal communication skills with a professional and friendly tone.
- Excellent troubleshooting skills and the ability to simplify complex concepts.
- Experience using support platforms such as Zendesk, Intercom, or similar tools.
- Comfort working cross-functionally with product and engineering teams.
- A passion for delivering exceptional customer experiences.
- Experience with Intercom or other CRM systems.
- Familiarity with bug-tracking systems such as Jira.
- Experience supporting B2B software or enterprise clients.
- Interest in product development and user experience.
Benefits
- Free healthcare, including vision and dental.
- Generous 401k match.
- Flexible PTO.
- Paid family leave.
- Snappy Summer Fridays.
- Snappy gifts for employee recognition and appreciation.
Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting. Founded in 2015, Snappy was named one of Inc.’s fastest-growing companies in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for personal gifting. Snappy has sent more than four million gifts worldwide. Snappy thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion. Snappy is committed to enhancing the joy of gift giving through its suite of offerings including a consumer-facing gifting platform, Snappy Enterprise, and Snappy Essential, the self-service solution for small businesses to send gifts to employees and customers. Snappy also recently expanded its swag offerings to include On Demand Swag, which allows customers to upload their logo and send custom-branded items in seconds. Snappy has been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists. Snappy's stance on diversity and inclusion, its active focus on give-back programs, and its fundamental mission to spread happiness through fun, thoughtful gifts lead the way in unlocking the power of human kindness.