Production Control Specialist
$21/h-$24/h
3 days ago
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OnsiteFull-timeMid
Summary
Sonaca North America is seeking a Production Control Specialist to join their team in Auburn, WA. The role involves serving as the point of contact for external customers, processing sales orders, and ensuring 100% on-time delivery through proactive management.
About the Role
As a Production Control Specialist, you will resolve customer requests and complaints, act as a liaison between customers and various departments, manage customer short flows, and communicate with production and scheduling teams. You will also review delivery schedules, manage incomplete purchase orders, and maintain a hands-on approach to ensure timely delivery of products. This role requires building long-term relationships with customers and supporting the overall mission of Sonaca North America.
About You
Required:
- Minimum of 4 years’ experience in customer service in manufacturing or related industry.
- Associate degree or high school diploma with equivalent years of experience in customer service, engineering, or materials management required.
- Experience with Microsoft Office; Outlook, Word, Excel, and PowerPoint.
- Experience with SAP or other ERP systems.
- Ability to develop win-win relationships with customers.
Preferred:
- Aerospace experience preferred.
- Background in manufacturing environment preferred.
- Understanding of process flows, lead-times and lean principles in a manufacturing environment.
Benefits
- 401(k) retirement savings plan with a percentage company-match contribution
- Competitive wages
- Paid holidays
- Paid time off
- Medical, dental, vision, life, and accidental insurance
- Short-term disability
- Long-term disability
- Employee assistance plan for access to counseling and community resources
- Wellness program
- Tuition assistance
Sonaca North America
Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition. Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
Auburn, WA