Program Engagement Representative
2 days ago
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OnsiteFull-timeEntry
Summary
Affinity Development Group is seeking a Program Engagement Representative to join their team in Reno, NV. The role involves taking inbound calls and following up with members regarding their experience in the car buying process.
About the Role
As a Program Engagement Representative, you will act as the front line for the Program Specialist Group, ensuring member expectations are met efficiently. Your responsibilities will include answering questions about the Costco Auto Program, gathering member feedback, making calls to dealerships, and supporting Program Specialists as needed.
About You
Required:
- High School Diploma and a minimum of 2 years’ experience in a service-oriented environment.
- Experience taking escalated calls and/or in a customer retention role.
Preferred:
- Proficiency in Microsoft Office including Outlook, Word and Excel.
- Minimum of 1-year experience communicating with customers via phone.
Affinity Development Group
Affinity Development Group is a full-service consulting, marketing, operations and technology company located in San Diego, Calif. Founded in 1996, ADG specializes in developing affinity marketing and Customer Relationship Management (CRM) programs for companies with established brands and customer bases.
Reno, NV