Program Leader - B2B CX Strategy & Insights
UberHighlight
Summary
About the Role
About You
- 8+ years of total professional experience in CX, Market Research, or Business Operations.
- Expert-level experience with enterprise VoC platforms (e.g., Medallia, Qualtrics, or similar) and data visualization tools.
- Ability to turn noisy qualitative data into structured, quantitative insights.
- Exceptional communication skills with the ability to tell a compelling story to VPs and C-suite executives.
- Experience in customer experience and customer support strategy design.
- Business-to-business (B2B) experience; understands the difference between how B2B vs. B2C customers think and what they expect.
- Experience navigating large-scale, global organizations with a proven ability to manage complex operations across multiple regions and time zones.
Benefits
- Eligible to participate in Uber's bonus program.
- May be offered an equity award and other types of compensation.
- All full-time employees are eligible to participate in a 401(k) plan.
- Various benefits including medical, dental, and vision coverage.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.