Program Manager - Product Quality
$75k/y-$149.5k/y
2 days ago
Highlight
OnsiteFull-timeSenior
Summary
SharkNinja is seeking a Program Manager - Product Quality to join their team in Needham, MA. The role involves connecting Product Development, Quality, Manufacturing, and Operations to identify and resolve product issues.
About the Role
As a Program Manager - Product Quality, you will lead structured reviews of product issues, coordinate actions across teams, prioritize issues, maintain product health tracking, facilitate problem-solving sessions, provide performance reports, and recommend process improvements. You will work closely with manufacturing and supplier quality teams to ensure timely responses to product issues.
About You
Required:
- Bachelor’s degree in Engineering, Manufacturing, Quality, or related technical discipline.
- 5+ years of experience in consumer goods, appliances, or high-volume manufacturing environment.
- Proven success in cross-functional program management or issue-resolution leadership roles.
- Strong understanding of manufacturing quality systems, failure analysis, and root cause methodologies.
- Excellent communication and influence skills.
- Experience using tools such as Jira, Smartsheet, or similar systems for project and issue tracking.
- Comfort operating in a high-speed, ambiguous environment with multiple concurrent priorities.
Preferred:
- Experience in consumer hardware or small appliance categories.
- Exposure to contract manufacturing and supplier management in Asia.
- Familiarity with cost-of-quality tracking, reliability metrics, and field performance data.
- Demonstrated ability to translate complex technical data into clear executive summaries.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts (HSA) with company contribution
- 401(k) retirement plan with matching
- Employee stock purchase program
- Life insurance
- AD&D
- Short-term disability insurance
- Long-term disability insurance
- Generous paid time off
- Company holidays
- Parental leave
- Identity theft protection
- Pet insurance
- Pre-paid legal insurance
- Back-up child and eldercare days
- Product discounts
- Referral bonus program
SharkNinja
SharkNinja is a global product design and technology company that creates 5-star rated lifestyle solutions through innovative products for consumers around the world. Known for its two billion-dollar brands, Shark and Ninja, SharkNinja has a proven track record of establishing leadership positions by disrupting numerous household product categories, including Cleaning, Cooking, Food Preparation and Other, which includes Home Environment and Beauty.
Needham, MA