Program Scheduler
VITAS Healthcarea day ago
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OnsiteFull-timeEntry
Summary
VITAS Healthcare is seeking a Program Scheduler to join their team in Wesley Chapel, FL. The role involves processing new referrals, scheduling appointments, and providing exceptional customer service.
About the Role
As a Program Scheduler, you will be responsible for processing new referrals, confirming same-day appointments, participating in daily check-in meetings, collaborating with the Director of Admissions, and providing a high level of customer service. You will also manage scheduling tools, maintain data integrity, and support the Admissions team in achieving program goals.
About You
Required:
- Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment.
- Ability to attain goals in a fast-paced, dynamic environment.
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing.
- Working knowledge of computers, internet access, and the ability to navigate within automated systems and a variety of software packages, and type minimum 45 wpm.
- Prior experience in working collaboratively with other functional leaders to drive action plans.
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously.
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions.
Preferred:
- Bilingual in Spanish/English.
- Medical or business office education or training.
VITAS Healthcare
The nation’s leading provider of end-of-life care, and we have the resources and expertise to support your personal and professional growth. We are committed to providing compassionate care to hospice patients and supporting their families. VITAS team members find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. We also take care of each other, supporting our team members with resources, mentoring, and flexibility to do what’s right at the bedside. Here, you will be trusted as an expert in your field and as a valued team member whose efforts are vital to our mission. Join the team at VITAS and do work that matters: Your Passion. Our Purpose. Endless Possibilities.
Wesley Chapel, FL